Manager Front Office
Resume:
Rajesh Mohan Raja
# ** *** ***** ******, *********, Kanyakumari – 623 001
Mobile No: +91-96-777-***-**
Email ID: *********@*****.***; Skype ID: mrajesh83
Objective:
Obtain challenging position in busy hotel in order to apply my knowledge and experience for the hotel development.
10 years of experience in hospitality Industry in Luxury Resorts& Business Hotels.
Talented trainer and Supervisor capable of building strong working team.
Skilled at interpreting hotel information system reports.
Good experience in supervising and managing the operations ensuring adherence to the quality standards & norms of the organisation.
Deft at maintaining customer & employee satisfaction. Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi-cultural environment.
Hospitality Experience:
About this company
The Indian Hotels Company Limited (IHCL) and its subsidiaries are collectively known as Taj Hotels Resorts and Palaces and is recognized as one of Asia's largest and finest hotel company. Incorporated by the founder of the Tata Group, Mr. Jamsetji N. Tata, the company opened its first property, The Taj Mahal Palace Hotel, Bombay in 1903. The Taj, a symbol of Indian hospitality, completed its centenary year in 2003.
2014 Vivanta By Taj Bekal, Kerala, India 5 Star Luxury Resort
Senior Duty Manager
Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees
Maintaining and preparing various departmental reports to be sent to the General Manager & Front office Manager on Daily & Monthly Basis.
Overseeing and coordinating with the other departments for smooth functioning; looking after VIP movements ensuring high levels of client/customer satisfaction.
Maintaining the CFS,KPI & CIS.
Develop a comprehensive database of regular guests and update the same periodically.
Communicating of guest’s preference within different departments of the hotel and within the other hotels so that guests needs can be anticipated.
Developed and implemented strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goals.
Developed and implemented processes and procedures for assigned departments which support achievement of service and financial goals.
Analysed business forecasts and schedules accordingly.
Ensure that all accounting transaction and cash handling procedures are in compliance.
Provided ideas and suggestions for new products, services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
Ensuring that all the security, hygiene and aesthetic standards of the hotel are met.
Staffing and Scheduling of the shift and allocation of duties.
Check all Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences
Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
Assists in VIP’s arrival departure in absence of guest relation officers.
Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
Assists in sending guest messages or faxes.
Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
Prepares and checks for VIP’s arrival and escorts guests to rooms.
Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
Operates the front office computer system in order to assist front office attendants.
Checks group department fit and ensure switchboard makes appropriate wake up calls.
Assists reception, business centre, cashier, concierge and bell captain during the busy time.
An answers guest inquires, handles complaints and attends to the needs of the guests.
Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
Authorizes charges to be made for late departures and/or compliments on them.
Motivates and maintains good staff relations.
Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
Follows up in credit check report, liaise with credit manager.
To responsible for front office operation during the absence of Front Office Manager (HOD).
To discuss all matters that needed to follow up with the next shift Reception Manager.
Approves the working schedule for the front office attendants and submits them to front office manager (HOD).
Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager.
Monitor the Hotel position day by day.
Handling FIT & Group Reservations
Cost Control & Upselling
Monitor the High Guest Balance, Guest Ledger, allowance, Paid outs.
Check the c forms are updated on daily basis.
Conducting the accommodation meeting with all the operation departments for the next day arrival.
Identify the new guest, Enrol the guest to the loyalty programme.
Collect guest feedback and share with respective HODs.
Promoting outlets to the walk in guest & staying guest.
Maximize the revenue selling the hotel products to the guest.
Inspect the Minibar Items on their expiry dates & standards.
Prepare the Month end inventory reports
Holds regular meeting with Team Members
Review meet with sales team - week to week & etc…
Reporting to: General Manager / Front office Manager
2012 to 2014 GRT Grand Hotel & Resorts, Chennai Business Class Hotel
Duty Manager
Supervised 25 staffs in Front office, Guest Relation, Reservations, Travel Desk & Concierge.
Handled key accounts of Co-operative, Travel agent & Group Bookings.
Promoting the Indian Restaurant, Mediterranean Restaurant & Spa.
Oversaw the hotel operations & Substituted for Direction of operation on the absence.
Reporting : Director of Operations, General Manager
Year Hotel Name Designation
2010 to 2012 Ocean Spray, Pondicherry Duty Manager
2009 to 2010 Zest Big Beach, Pondicherry Front office Supervisor
2007 t0 2008 Holiday Inn Gem Park, Ooty Senior Guest Relation Supervisor
2006 to 2007 The Carlton, Kodaikanal Front office Assistant
2005 to 2006 Poovar Island Resort, Poovar Front office Assistant
Educational Qualifications:
Pursuing MBA in Hotel and Hospitality Management @ NIBM
BA in Tourism and Travel Studies @ TNOU
Diploma in computer application @ CSC
Diploma in Hotel Management & Catering Technology @ NIHMCT
Reward & Recognition:
Awarded as a Best employee for “1O Minutes Responding Principle for solving Guest Complaints” at Poovar Island Resort on 2nd Dec 2005.
Awarded as a Best employee for “Winning the Quality Conscious Award for 2007” at The Carlton.
Awarded as a Best Employee for the Month of December 2009 at Zest Big Beach Pondicherry.
Participation in the “corporate quiz competition” held at Chennai on 12th Jan 2015
Participated in the voluntarily donated blood @ Vivanta by Taj Bekal – Conducted by Kerala State Aids Control Society and Kerala State Blood Transfusion Council.
Participated Seminar on “Changing Consumer Behaviour & Its Impact on Bakery Industry”
Industrial Trainee Experiences:
Hotel Green Park, Visakhapatnam ( A Unit of Diana hotels LTD )
F & B Service Department from 16th Dec 2002 to 30th Jan 2003. `
Taj madras flight kitchen pvt ltd chennai (a unit of taj hotels & RESORTS)
F&B Production department from 21st Sep 2004 to 20th Mar 2005
Personal Profile:
Name : M. Rajesh
Sex : Male
Date of Birth : 17.09.1983
Marital status : Married
Nationality : Indian
Passport No : M6601423
Date of Issue : 23rd Feb 2015
Date of Expiry : 22nd Feb 2025
Phone Number : +965-***-**-***
Languages known : Tamil, English, Malayalam & Hindi
Packages Know : Opera, IDS, Hoildex, Le Host, Citrix, TSW, Cops Talisma, WIN-HMS, Amadeus & Champagne
Permanent Address : # 29 SLB South Street, Nagercoil
Kanyakumari District, Tamil Nadu, India
Pin-629 001
References:
Mr. Peer Mohammed Director of Operations
GRT Grand Hotels & Resort
Mr Abhishek Sachdev Front office Manager
Vivanta by Taj Bekal
Mr.Subbiah Pandian Front office Manager
Taj Hotel & resorts
Declaration:
I hereby declare that the aforesaid information is true to the best of my knowledge and belief. Thanking You
Place: Yours Truly,
Date: Rajesh
Contact this candidate