Customer Service Office

RESUME

Of

Marechel J. Baisac

Bacay Minglanilla Cebu

Email Add: ********.******@*****.***

Mobile no: 09165221008-09239220756

OBJECTIVE

To enhance a job related to my field of study, interests, skills, abilities and explore new possibilities for career advancement as well as broaden my knowledge and experience in a multi-tasking work environment. And to be able to develop my positive aspects which in return nurtures growth and advancement to my personality.

SKILLS / EXPERTISE

Vocational graduate of Computer Tech. with National cert. Level II (NC II) Tesda certified (minor repair/troubleshoot of computers}

Proficient & Flexible.

Ability to handle multi task works related.

Internet savvy, excellent in data entry and use of Microsoft office in word, excel,powerpoint,Outlook, Adobe Photoshop

Can work with less supervision

Quick learner and can follow instructions.

Working and result oriented.

Can works well with others as member of team

Customer service oriented

Experience / Summary.

Eight (8) years experience as Admin Staff/CCR,with certain task/multi-tasking works related in Accounting,HR,Logistic and Procurement .

Knowledge and experience to edit a website content inWordpress,

Expereince in an online advertising in realstate industry.

PERSONAL DATA

Date of Birth : December 11, 1982

Sex : Female

Age : 32 years old

Citizenship : Filipino

Height : 5’0”

Weight : 45 kilos

Civil Status : Married

Residential Address : Oceanside Village Naga Cebu

Health : Physically Fit

Religion : Roman Catholic

Dialect spoken : English, Tagalog, Visaya, Ilonggo

COMPUTER SKILLS : Troubleshoot in/ repair hardware/software

Computer format, app.installation

Basic Networking (LAN cable Handling)

Internet Connection troubleshooting

Experience in web content editing WORD PRESS. Web

Animation, Web designing HTML (dream weaver)

Photo Editing, MS word, excel, ppt, outlook

Internet savvy, excellent typing skills.

FRONT END :

Microsoft office 2003, 2007, 2010

\ Macromedia Flash MX, 2008

Adobe Photoshop CS4

Nero Burning Tool

WORK EXPERIENCES:

Secretary/Assistant(part –time)

Mac Realty

Minglanilla, Cebu

July 2014-November 2014

JOB & RESPONSIBILITIES:

Responsible to check, verify and process client’s information the provided documents required to provide such PDC’s, Cash deposit, Id’s, Information sheet and contract in any property rentals of a house & lot, apartment, commercial building, lot and warehouse.

Conduct actual inspection of the property.

Provide customer service for any inquiries with regards to property rentals through mobile and office landline.

Assist and monitor MIC manager in charge to comply all needed updates and info’s.

Filling organize clients hard copy documents and any files part of operation.

Encoding all data’s in a soft copy for quick reference.

Create, provide soft template excel and office format use in operation.

Custodian of company office equipment or construction tools the liability and monitoring.

Post advertisement into various social media network as well as research.

Edit/update Web content (word press).

Encode files in excel, word & .ppt.

Manage to create and, monitor email account for quick response.

Serve as I.T to maintain troubleshoot or repair if needed instantly, maintain stable internet connection & normal function of computer.

Admin Staff/Call Center Rep. (CSR)

Charifer Builders INC. Bacay Minglanilla Cebu

Feb.2006-July. 2014

JOB & RESPONSIBILITIES:

Serve as direct contact of clients.

Neither makes nor takes phone calls from customer’s complaint, follow up update and inquiry.

Create and submit work calls report in daily, weekly and monthly basis using database

Deployment of personnel’s per customer work request reference issue with verification and validation of works complete.

Set up email; account tru Outlook for organize/systematic email and respond inquiries or report request.

Responsible to the request and return for the pump parts replace with proper documentation.

Quality check all the documents checklist needed for Billing such : field worksheets,edited pictures in .ppt file ( before, during and after ) .

Make and release weekly payroll, daily cash advances of the field personnel as to liquidate, petty cash recompilation report and account receivables with proper monitor and follow up for any collectibles and deposit amount to company account.

Canvass to purchase construction materials from the request received and verify the receipt from delivery.

Process all outgoing documents and cargoes (Pier, Airport) with a proper documentation.

Responsible to process or provide any required docs/permit. from private or government offices that involve in operation such; business permits,fencing,demolition,sanitary,fire permit, letter request,authorization et…

Conduct customer survey monthly.

Service Crew/Cashier

UNO Resto Café

Barrio Gaisano GSC

July 2004-Sept. 2005

Can Sorter/Checker

Horizon Can Corp.(HCC)

Uhaw Tambler, General Santos City

Nov. 2003-May 2004

Internet Café Attendant

CE internet Café and Business Centre

Roxas Avenue, General Santos City

2002-2003

JOB & RESPONSIBILITIES:

Assess customer complain in any computer or internet related concern with good service.

Maintain cleanliness of the entire internet café, computer performance and internet connections.

Conduct computer maintenance.

Accurate daily /shift products inventory and sales in printing, copier.

Print and scan any documents or images request of customers.

Encode and research.

Service Crew

Burger Machine INC.

Lagao General Santos City

2001-2002

JOB & RESPONSIBILITIES:

Sell company’s product (burger) with good service and sales.

Maintain cleanliness of the entire outlet.

Accurate daily /shift products inventory and sales.

Monitor quality products date of expiry

EDUCATIONAL BACKGROUND

2nd Year College Level University of the Visayas Minglanilla Cebu

Bachelor of Education in Elementary (BEED

2nd Year College Level

Year 2013-2014 (Night Class)

Mindanao State University

Bachelor of Arts Major in Filipino

Year -2001

1st Year College Level

Vocational : Computer. Tech. (NCII, TESDA)

Hardware, software, MS office, Photoshop,

Josrika Computer Training Center

Colonnade Colon Cebu

2009-2010

Secondary : Irineo L. Santiago Nat’l High School

Of Metro Dadiangas

1997-2001

Elementary : Dadiangas South Central Elem. School

1991-1997

CHARACTER REFERENCE:

Melvin Merin

Caltex Retail Station Owner

Magallanes Cebu City

Mobile: 093********

Mildred Cuizon

Gaisano Metro

Credit Supervisor

Mobile nos: 092********

Ms. Ellen Macrohon

Caltex Retail Station Owner

Tung kop Minglanilla

Mobile: 093********

Julius Beron

Charifer Builders INC .Operation Supervisor

Cebu

Office nos. 032-***-****

DAVE Barrios

Charifer Builders INC Sub-contractor

DRB Engineering Contractor Owner

Lapu-lapu Cebu

Mobile: 091********

Frederich Alino

Caltex Retail Station Owner

Mango Avenue Cebu

Mobile: 092********

Ruthelia Nacorda

College Coordinator

University of Visayas Minglanilla Cebu

Mobile: 090********

Contact this candidate