Customer Service

FATIMA MARTINS TOMAS

*** - **** ******* ******, ******* BC V5H 0E1

TEL: 604-***-**** CEL: 604-***-****

OBJECTIVES AND WORK STYLE:

I AM LOOKING TO OBTAIN A FULL TIME POSITION. I AM CHEERFUL, EFFICIENT AND TAKE GREAT PRIDE IN PROVIDING CLIENTS WITH FIRST RATE SERVICE. I USE MY COMMITMENT TO CUSTOMER SERVICE AND LOYALTY AS ASSESTS – CREATING A POSITIVE WORK ENVIRONMENT FOR VISITING GUESTS AND FOR FELLOW CO-WORKERS. BEING ON THE FRONTLINE OF ANY ESTABLISHMENT, I PRIDE MYSELF IN BEING ABLE TO CONCENTRATE ON AIDING CLIENTS WITH THEIR REQUESTS AND CONCERNS. I AM FRIENDLY, RELIABLE AND ENERGETIC. WHETHER WORKING AS A MEMBER OF A TEAM OR AS AN INDIVIDUAL; I ENSURE THAT CUSTOMERS ARE CONTENT WITH THE QUALITY OF SERVICE THEY RECEIVE. I AM DEDICATED TO SOLVING WORK-RELATED PROBLEMS AND ACHIEVING CUSTOMER SATISFACTION; ELEMENTS WHICH I BELIEVE TO BE FUNDAMENTAL IN ANY SUCCESSFUL BUSINESS.

EMPLOYMENT HISTORY:

JAN 2002 - PRESENT TRAVELBRANDS- VOYAGES INTAIR TRANSIT (WORLDWIDE TRAVEL CONSOLIDATOR)

SUPERVISOR / HELPDESK - NATIONAL CALL CENTER – AIR DEPARTMENT

SEP 1997 - JUN 2001 STAR TRAVEL HOLIDAYS (PORTUGAL AND SPAIN TRAVEL CONSOLIDATOR)

PORTUGAL / SPAIN RESERVATION AGENT

SEP 1994 - JUN 1997 GLOBAL (BRAZIL) CONNECTIONS (LATIN AMERICAN TRAVEL CONSOLIDATOR)

SALES SUPPORT

AUG 1992 - PRESENT PACIFIC COLISEUM / PACIFIC NATIONAL EXHIBITION

GRILL COOK / SUPERVISOR - FOOD AND BEVERAGE

EDUCATION AND TRAINING:

2002 WCB – LEVEL 1 SAFETY ORIENTED FIRST AID

ST JOHN AMBULANCE, VANCOUVER, BC

1994 SECONDARY SCHOOL DIPLOMA

GLADSTONE SECONDARY SCHOOL, VANCOUVER, BC

ELECTIVES INCLUDED: FRENCH 8-11, PEER COUNSELING 11/12, HOSPITALITY-TOURISM/FOODS 11/12

1993 - 1994 CAREER PREPARATION HOSPITALITY/TOURISM DIPLOMA

GLADSTONE SECONDARY SCHOOL, VANCOUVER, BC

1992 ST JOHN AMBULANCE ORIENTED FIRST AID - FIRST LEVEL

GLADSTONE SECONDARY SCHOOL, VANCOUVER, BC

1985 - 1989 PORTUGUESE LANGUAGE CERTIFICATE OF APPROVEMENT - GRADE 1-5

ETHNIC PORTUGUESE SCHOOL OF VANCOUVER, BC

OTHER CERTIFICATES:

NOV 2002 WCB OCCUPATIONAL FIRST AID – LEVEL 1

SAFETY ORIENTED FIRST AID – STANDARD LEVEL

CARDIOPULMANARY RESUSCITATION

ST JOHN AMBULANCE, VANCOUVER, BC

JUN 1994 SERVING IT RIGHT CERTIFICATE

MINISTRY OF LABOR AND CONSUMER SERVICES - GLADSTONE SECONDARY

APR 1994 SUPERHOST and SUPERHOST ENCORE

MINISTRY OF TOURISM - GLADSTONE SECONDARY

APR 1993 FOODSAFE CERTIFICATE

TRAVEL COUNSELING CERTIFICATE

VANCOUVER CITY HEALTH DEPARTMENT - GLADSTONE SECONDARY

LANGUAGES:

FLUENT IN ENGLISH AND PORTUGUESE

MODERATE COMPREHENSION OF FRENCH AND SPANISH

COMPUTER SKILLS:

ADVANCED KNOWLEDGE OF WINDOWS (WORD, EXCEL, ETC)

ADVANCED KNOWLEDGE OF SABRE AND APOLLO RESERVATION SYSTEMS

REFERENCES ARE AVAILABLE UPON REQUEST

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