Human Resource Office

REBECCAH WANJIKU KARERA

Mob: +971*********

E-MAIL: *********@*****.***

OBJECTIVE:

To strive towards achieving the organization’s goal as my foremost responsibility and grow with the company with the light of its success

SUMMARY:

Profoundly Talented and resourceful HR Coordinator with more than 4 years’ experience in prestigious company Facilities Management Firm.

EDUCATIONAL QUALIFICATION

CHRP - (Certified Human Resource Professional)

Kenya Utalii College

Diploma in Reception Technique and Business Administration

Paragon Hospitality

Diploma in food and beverage service skills training and guest relation

Kenya Utalii College

Diploma in Food and Beverage Service & Sales

Highway senior school.

Kenya Certificate of Secondary Education

PROFESSIONAL EXPERIENCES

Duserve Facilities Management, Subsidiary of Dubai Aviation Corporation.

October 2011- till date

Human Resource Coordinator.

Answer telephone in friendly, professional manner, handle telephone messages accurately, completely, and promptly.

Monthly reporting and trend reporting for benchmarking.

Booking of all recruitment trip tickets, hotel coordination etc.

Providing suggestion and reporting to the Manager on a daily basis.

Passport control and maintenance of passport release.

Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.

Maintaining 201 files and the HR filing system.

Booking all recruitment trip tickets, repatriation tickets, vacation tickets.

Prepare purchase requisition in HR department monthly.

Crown Plaza Hotel & Resorts (5 star), Kenya.

June 2011 – October 2011

Office Administrator

Ensured the administrative functions are completed in a professional manner.

Maintained high-quality customer relations.

Communicate effectively with internal team and customers.

Maintain supply and inventory of office relates merchandise

Acting as a focal point for work relating travel needs and follow-up on any related issues for instance flight bookings, hotel reservations and visa.

Maintaining office systems including data management and filling systems.

Maintaining computer records including accounts data entry using quick book, updating customer contact information.

Papa John’s Pizza (Doha, Qatar)

April 2009 – April 2011

Front of the House crew/Team Leader.

Ensuring that the guests are comfortable and deliver services without delay.

Being courteous with the customers in all circumstances.

Duty rooster planning and rotational program for staff.

Booking reservation for guests.

In charge of all programming and documentation.

Nairobi Serena Hotel, (5 star), Nairobi Kenya

Nov ‘07- Apr ‘09

Front Office Staff

Greeting and welcoming Guests

Anticipate the guest’s needs and serve accordingly

Perform checking in and out without delay

Making reports on shifts.

Technical Skills

Proficient in Microsoft Office and Microsoft Outlook

Proficient in Network Principals

Certified Front Office Best Practice

Personal Details

Age & Date of Birth : 29

Marital Status : Single

Visa Status : Employment

Languages Known : English, Swahili, French and Arabic

Contact this candidate