Customer Service Management

Bridgett Jacinda Ragsdale

678-***-**** ***************@*****.***

Profile

Extensive experience in providing expert customer service and guaranteeing customer satisfaction

Proven ability in establishing strong working relationships among colleagues

Skilled in exceeding goals and quickly becoming an asset to any team

Exceptional leadership skills: experience in leading teams and managing work assignments

Ability to handle several tasks simultaneously maintaining high accuracy; recognize and solve problems with logical, effective solutions

Superior attention to detail and accuracy: experience in accounts payable, accounts receivable, payroll management, and accounting

Excellent verbal and written communication; act as interdepartmental liaison

Career Track

Tuner Construction through Express Pros, Atlanta, GA (June 2015 – present)

Document Control Specialist

Provide Quality Document Control for Global $400m+ Pharmaceutical project assignment meeting and exceeding required goals while upholding company compliance, standards in a demanding and high pressure work environment.

Process Quality Sheets and prepare to Owner for validation while keeping accurate accountability for electronic and manual documents to include proper discard of obsolete record keeping.

Assist in maintaining the electronic library system for easy issuance, storage, retrieval and management of technical design drawings, construction submittals, contracts, RFP documents, RFP Bids and QA/QC documentation to internal and external customers in “Box” ICloud storage.

Walton County Sheriff’s Department, Monroe, GA (2011 – 2012)

Records Clerk

Executed highly efficient secretarial and clerical duties to ensure effective and efficient office operations, including working in QuickBooks and SAP

Utilized superior interpersonal skills when working with citizens and colleagues to guarantee customer care excellence

Processed civil cases, subpoenas, and other legal documentation; maintained compliance with state laws, rules, regulations, policies, and procedures; maintained accurate records

Ensured individualized service and efficient, prompt, and courteous customer service

D. Ragsdale Construction, Inc., Loganville, GA (2005 – 2011)

Executive Administrator

Reported directly to the company President; managed daily operations and took personal responsibility for overall customer care excellence regarding products and services

Led project management efforts fulfilling contract requirements with other companies

Ensured individualized service and efficient, prompt, and courteous customer service

Collaborated in a team to increase sales volume and profit; increased sales volume by at least 10% each year of tenure in declining industry

Responsible for the evaluation of all properties and roads prior to construction; photographed and created diagrams and videos before and after each project

Collaborated with company’s CPA to prepare employee payroll and accounting processes; managed accounts receivable, accounts payable, purchasing, financial management, and inventory control

Managed human resources and established mentoring and training

Processed Construction invoices

Responsible for obtaining and maintaining Lien Waivers

Processed payments to Subcontractors and Vendors

Responsible for reviewing and processing employee expense reports

Processed Joints Checks when necessary including detailed lower-tier invoices being paid

Gwinnett County Government: Department of Water Services, Lawrenceville, GA (1985 – 2005)

Manager: Backflow Coordinator

Supervised and coordinated the inspection, repair, annual testing, and maintenance of backflow devices

Managed accounts receivable, accounts payable, and billing processes

Supervised staff; acted as trainer and mentor for new staff

Received awards from Gwinnett County Government for exceptional customer service

Developed and implemented standard of operating procedures; enforced policies and regulation ordinances

Expertly delegated work to internal staff and departments and external customers

Assisted with all cash transactions, maintained balance sheets, managed checks received, and prepared deposits for bank pick up

Education and Training

Medical Coding Certificate, Allied Medical School, San Diego, CA

Associate of Business Management, Gwinnett Technical College, Lawrenceville, GA

Training and Certifications:

2005: Gwinnett County Government: coursework in operations, management, technical and software

1997: Dale Carnegie: completed coursework in sales, leadership, and executive management

1990: UGA Customer Service Certification

2002: Career Track Certification: Dealing with Difficult People

Skill Set

Skill Sets:

QuickBooks

SAP

Proficiency in:

oMicrosoft Office suite

oWindows 8

Backflow Proctor for the state of Georgia

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