Customer Service Maintenance

Ebony Williams

*** ***** **., ********, ** ***** 347-***-**** *.************@*****.***

SKILLS PROFILE

Familiarity with Industry Tools

Handsaws, hammers, wood planes, squares, clamps, and screwdrivers, tape measure, stick ruler, plumb bob, laser, wood chisel, cordless drill, flat/pry bar, sheetrock place, nail set, utility knife, tin snips

Additional Qualifications

Received 10 and 30 Hour OSHA in Safety and Health

Class D New York State Driver’s License

Ability to lift, carry, and move 65 lbs

Experienced in interior residential painting, plastering and repairing holes in walls, installing drywall in residential buildings, and utilizing a crocking gun to repair surface area in bathrooms and kitchens

Proficient in Microsoft Office Applications

EMPLOYMENT HISTORY

New York City Parks and Recreation Brooklyn, NY

Playground Attendant 06/2015 – 12/2015

Collaborate with another attendant to oversee maintenance operations at 3 parks, performing general maintenance including sweeping, mopping, raking leaves, collecting litter and empty garbage receptacles

Use hand-mixed chemical cleaning solutions to sanitize park comfort stations

Ensure park patrons’ safety by inspecting playground equipment, including swing sets and jungle gym

Beautify parks and comfort stations by painting walls, benches, pools, and removing graffiti

Seasonal Recreation Aide / Maintenance 07/2010 – 04/2011

Performed exterior maintenance such as sweeping, raking leaves, and safely disposing of litter and debris

Ensured park security by implementing sign in sheets, identification checks, and memberships validation within Recreation Center computer database

Provided outstanding customer service by greeting park patrons, managing phones and answering questions

Clerical Aide 06/2008 – 01/2009

Corresponded with Parks Opportunity Program (POP) participants to collect information about job placements, supply transitional benefits packages, and resolve issues with participants’ HRA cases

Communicated with Human Resources Administration (HRA) via email, telephone, and fax to track POP participants’ paystubs

Operated HRA tracking database NYCWAY to enter case notes, updates, and program referral information

American Maintenance Queens, NY

Maintenance Worker / Supervisor 08/2012 – 09/2014

Supervised 9 maintenance employees to assure work was done timely and to Parks standards

Consulted with Business Manager to identify times with low population, ensuring concession business was not unnecessarily disrupted

Monitored cleanliness and safety of bathroom facilities, and repaired and reinstalled bathroom faucets and stall doors that did not pass safety inspections

EDUCATION & CERTIFICATES

TCI College of Technology New York, NY

Associate’s Degree in Occupational Studies, Major in Facilities Maintenance Technology 2014

Nontraditional Employment for Women Pre-Apprenticeship Training Program New York, NY

Completed Coursework: Carpentry, Tool Identification and Usage, Blueprint Reading, Trades, 2010

Mathematics, Construction Terminology, Health and Safety Standards, Strength Training, and Basic Electricity

New York Career & Employment Services Bronx, NY

Building Maintenance Certificate 2009

Mid-Manhattan Adult Learning Center New York, NY

New York State General Education Diploma 2003

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