Customer Service Assistant
Resume:
Sylvia Michelle C. Nardo R.N
**** ***. ****** ****. ***** Valenzuela City
*******************@*****.***
WORKING EXPERIENCE:
Pharmacy Assistant
SOUTH STAR DRUG INC.
JANUARY 2014- PRESENT
Pharmacy Assistant
THE GENERICS PHARMACY
Doktors Generics Pharmacy Inc.
October 2010- February 2014
Job Responsibilities:
Proper dispensing of medicines through the assistance of the branch Pharmacist
Promoting good image of the organization
Lobbying of the vision and mission of the organization
Keeping the store pleasant to the customer
Monitoring the expiration date of the medicines
Assisting the patients’ Inquiries
Shifting cashiering
Receive payment by cash
Issue receipts, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Receiving incoming items and weekly deliveries of product
Receives phone calls and responds to the callers inquiries, refer them or directs them to the appropriate person.
Receives phone calls and responds to the callers inquiries, refer them or directs them to the appropriate person.
ACHIEVEMENTS:
2nd year level Secretary and Treasurer at Manila Central University Caloocan City
Terminal Competencies Assessment Program (TCAP) Our Lady of Fatima University, Valenzuela City
Qualifying Examination of Our Lady of Fatima University, Valenzuela City
Best Pharmacy Assistant of the Year 2011
Benin Branch Best Pharmacy Assistant in Year 2012
Passing The Philippine Nursing Licensure Exam in Year of May 2014
SKILLS:
Strong analytical and organizational skills.
Diligent, detailed-oriented, knowledgeable of all office function.
Excels at multi-tasking in a fast-paced environment, completing project within time constrain.
Superior telephone and customer service skills
EDUCATIONAL ATTAINMENT:
YEAR COURSE SCHOOL
2005-2007 Bachelor of Science in Nursing (BSN) Manila Central University
2007-2009 Bachelor of Science in Nursing (BSN) Our Lady of Fatima University-
Valenzuela
SCHOOL ACTIVITIES:
YEAR MEMBER SCHOOL
2007-2009 Nightingale Civic Action Group Our Lady of Fatima University-
Valenzuela
2003-2005 English Club Our Lady of Lourdes College
2002-2003 Samaka Club Our Lady of Lourdes College
2001-2002 Filipino Club Our Lady of Lourdes College
SEMINARS ATTENDED:
DATE TITLE
October 30, 2008 Basic Life Support, held at PNRC, Valenzuela City Chapter
October 31, 2008 First Aid Training in the Campus, held at PNRC, Valenzuela City Chapter
July 19, 2011 Personality Awareness and Customer Service Seminar
Deloraya Training Room
3/f Lemon Square bldg, 1199 Edsa Quezon City
February 20, 2015 Basic Pharmacy Operation Training Course
Held at South Star Drug Pasig Branch (EPC) Training room, 410 F. Legaspi St., Maybunga Pasig City
PERSONAL DATA:
Gender : Female
Birth date : 23rd of February 1989
Nationality : Filipino
Marital status : Single
Religion : Catholic
Height : 160cm
Language : English and Tagalog
CHARACTER REFERENCES:
Roger Inocencio
Cluster Manager (Doktor’s Generics Pharmacy Inc. )
Contact No. +639*********
Leolyn Enriquez, Rph
Licensed Pharmacist
Contact No. +639*********
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