Assistant Service

Name: NGUYEN THI HONG AN

Position: Restaurant Supervisor / Assistant GM

Phone: 0084.909.536.212

Email: **********@*****.***. Skype ID: hongan85

Nationality: Vietnamese

Date of birth: July 29th 1985

Personal Statement

A professional and attentive candidate with many years experienced in F& B, Hospitality environment, currently seeking for customer care and hospitality involved positions or any available position that requires hard working, passion in service, and excellent language communication skills. Been working almost 2 years in France, Belgium. 4 contracts for Carnival Cooperation Cruise Line

(Costa Cruise).

Key Skills

- Professional appearance, good skills of communication in English and French.

- Passenger- focus, timing responsibility and flexibility, well-organized, able to work in a team and under pressure.

- Willing to carry out any other duties are requested by Supervisor or Director.

- Careful, responsible with the assigned duty and able to handling complaints from guests.

- Capable of receptionist job like welcome passengers, arrange seats

- Proficiency of secretarial jobs like typing, prepare paperworks, answering emails, making schedules etc...

- Adaptive, creative, patient, hard working and open-minded.

- Friendly, confident, positive attitude and always love to provide the highest quality of service.

Employment History

GM Assistant at Zest Bistro cafe, Ton Duc Thang Street, District 1 - HCMC.

(2010 - 2012)

Achievements and responsibilities: Set up tables or buffet according to guest's request, making schedules for staffs, managing warehouse, handling guest's complaint, making advertising plans and follow up printing job Snack stewardess on Costa Pacifica (Costa Cruise - Carnival Cooperation & PLC Group)

(2012-2013)

Achievements and Responsibilities: Set up and preparing food or coffee for the assigned station. Clean and sanitize the machine and station. Clear the tables. Assistant Waitress on Costa Magica (Costa Cruise - Carnival Cooperation & PLC Group)

(2013-2014)

Assistant Waitress on Costa Serena (Costa Cruise - Carnival Cooperation & PLC Group)

(2014-2015)

Assistant Waitress on Costa Fortuna (Costa Cruise - Carnival Cooperation & PLC Group)

(2015 till now)

Achievements and Responsibilities: Preparing the station before dinner time (pick up breads and materials needed). Make sure the set up of the tables completed, cleanliness and tidiness according to dining room operation manual and followed company procedure.

Education

C level of English (upper intermediate level).

Graduated High School (Grade 12).

English and French speaking. Some Italian speaking and food knowledge.

Professional of Hospitality field (guest service, F&B procedure, immigration and relocation services for expatriates

More than 5 years experienced as Operation Manager and GM assistant in international dining restaurants in Vietnam.

Familiar with on board life as 4 years working for Italian cruise lines company in Restaurant Department and experienced working overseas with different culture and nationalities, and under high pressure and disciplines.

Capable of interpreter and translator job.

Hobbies & Interest

Besides my passion of serving guest in F & B environment. I am also a comic book writer for children and had my 7 books published in Vietnam and Belgium with over 10.000 copies sold.. I love reading, listening music, traveling, and learning about different culture of the countries that i have been and will have chance to visit.

Contact this candidate