Data Entry Office
Resume:
Roxanne C. Malone
Philadelphia, PA
**************@*****.***
General Purpose
Perform a wide range of administrative and office support activities for the department and/or managers and supervisors to facilitate the efficient operation of the organization.
Main Job Tasks and Responsibilities
Answer, screen and transfer inbound phone calls, receive and direct visitors and clients
General clerical duties including photocopying, fax and mailing
Maintain electronic and hard copy filing system, Retrieve documents from filing system
Handle requests for information and data
Resolve administrative problems and inquiries, Prepare written responses to routine enquiries
Prepare and modify documents including correspondence, reports, drafts, memos and emails
Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
Prepare agendas for meetings and prepare schedules
Record, compile, transcribe and distribute minutes of meetings
Open, sort and distribute incoming correspondence
Maintain office supply inventories, Coordinate maintenance of office equipment
Coordinate and maintain records for staff, telephones, parking and petty cash
EMPLOYMENT HISTORY:
Express Personnel Bala Cynwyd, PA 08/12 - 12/15
Administrative Clerk
Temporary employment as Call Center Operator at one the area's most successful call centers; utilizing Data phone system. Assigned to Affordable care Act facilitated calls retrieving personal data from PA citizens determining eligibility for Medical insurance coverage. Conducted telephone interviews; gathering information and data for citizens of Philadelphia in order to assess and determining qualifying factors for Tax incentive program. Received and made Inbound/Outbound calls.
Temporary employment at Capitol Management Organization as Receptionist/Clerk. Greeted all employees and visitors, answered phones, received, sorted and distributed all mail and parcels. Set up and scheduled conference calls and meetings, entered data and updated information into system, scanned, filed and retrieved confidential and secure documents and information into secure program and filing system, replied to e mails and correspondence, ordered and maintained supplies.
Transitional Work Corp Philadelphia, PA 12/11 – 05/12
Departmental Secretary
Assigned to GPHA offices to perform diverse secretarial duties for different departments as needed:
Performed transcription for Radiology associates, maintained physical/electronic filing system for patients in Records research and data entry for Billing dept.
Call center operator for telephone operations utilizing Data entry telephone communication and messaging system. (Medical Manager/Nextgen)
United States Census Bureau Philadelphia, PA 04/10 - 05/11
Administrative Clerk
Examined and verified accuracy of information submitted for pay and reimbursement.
Input numerical and personal data into payroll system for update and accuracy of file.
Handled client queries, addressing discrepancies and sought resolution.
Maintained physical file ensuring that all relevant and pertinent documentation was signed, dated and distributed to all related entities.
Raymond Cairain Properties Philadelphia, PA 11/05 – 12/07
Secretary
Recorded and maintained all transactions and documents.
Enacted system for storage and retrieval of documentation.
Scheduled meetings and interviews, answered phones, greeted clients, vendors and l other pertinent entities that needed entry to any of the apartment buildings.
Addressed tenant complaints and concerns.
Communicated by phone, e-mail and person-to-person with all tenants.
City Of Philadelphia Philadelphia, PA 11/93 - 09/05
Operations Room Clerk /Police Officer
Performed administrative duties for shift commander; typing all correspondence.
Monitore teletype system for pertinent and confidential information regarding various
security measures regarding Philadelphia and surrounding communities.
Communicated radio communications via police radio and commanders.
Provide for Public safety by maintaining order, responding to emergencies, protecting people and property,enforcing PA Penal codes and promoting community relations
Education and Experience:
PJA School Upper Darby, PA
Paralegal Associate Degree
MS Programs Certification
Computer skills and knowledge of relevant software
Knowledge of operation of standard office equipment.
Knowledge of clerical and administrative procedures and systems such as filing and record keeping
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