Service Manager
Resume:
B. PRADEEP KUMAR
E-Mail: *******.******@*****.***
Phone: +91-988*******
A result-oriented professional with excellence in implementing quality mechanisms to deliver desired output
Industry Preference: Automobile
Location Preference: Bangalore
PROFILE SUMMARY
Result-oriented Professional with over 18 years of experience in:
Service Operations
Customer Relationship Management
Dealer Management
Product Management
Revenue Generation
Spare Parts Management
Training & Development
Process Enhancement
Team Management
A keen planner, strategist and implementer with deftness in service operations along with implementation of various techniques for improving the process operations along with cost effectiveness
Expertise in organizing, planning & controlling aspects of service - leading to customer delight through speed of service and right first time fix
Creative and Multi-disciplinary Executive renowned for maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues
Distinction of managing the service operations of a wide range of products with the distinction of spearheading numerous customer service improvement initiatives during the career span
Pivotal in implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members
An effective communicator & negotiator with strong analytical, problem solving and organizational skills
TECHNICAL KNOWLEDGE
Languages : C, FoxPro
Operating System : Windows 98, Windows NT, Windows 2000 & XP – Vista
Drawing Packages : Coral Draw, Adobe Photoshop
Office Automation : MS Office, Internet Accessing
ORGANISATIONAL EXPERIENCE
May’ 96 to Jul’ 97 Simpson & Co Ltd., Bangalore, Karnataka as Service Technician
Sep’ 97 to Feb’ 05 Kun Hyundai, Chennai, Tamil Nadu as Service Advisor (Hyundai)
Mar’ 05 to Jul’ 08 Advaith Hyundai, Bangalore, Karnataka as Assistant Works Manager (Hyundai)
Aug’ 08 to Aug’ 10 Naza Corporation SDN BHD, Malaysia as Assistant Service Manager (Peugeot)
Aug’ 10 to Sep’ 12 Prerana Motors, Bangalore, Karnataka as CRM / Service Manager (TATA & FIAT)
Oct’ 12 to Jul’ 13 Ebony Automobiles, Bangalore, Karnataka as Service Manager (TATA & FIAT)
Jul’ 13 to Aug’ 15 Trident Automobiles, Bangalore, Karnataka as Senior Service Manager (Chevrolet)
Since Oct’15 Surya Nissan, Bangalore, Karnataka as Asst General Manager – Service (Nissan)
ACADEMIC DETAILS
S.S.L.C. (Secondary School Leaving Certificate) from R.V.Boys High School, Bangalore, Karnataka, State Board in 1995.
D.A.E. (Diploma in Automobile Engineering) – Discontinued from The P.E.S Polytechnic, Bangalore, Karnataka, affiliated to State Board in 1997.
B.Com. from University of Madras (OUS), Chennai, Tamil Nadu, Madras University in 2001.
DBM (Diploma in Business Management) from IIBMS ((Indian Institute of business management Studies), Bangalore, Karnataka in 2012.
ADBM (Advance Diploma in Business Management) from IIBMS ((Indian Institute of business management Studies), Bangalore, Karnataka in 2013.
MBA (Business Administration and Management) from IIBMS (Indian Institute of business management Studies), Bangalore, Karnataka in 2015 – 2016.
OTHER COURSES
A.B.C (Computer Basics) from Nityanjan Institute for Computer Education, Bangalore, Karnataka in 1992.
D.C.A. (Diploma in Computer Application) from Institute of Applied Science St, Joseph College, Bangalore, Karnataka in 1997
PDP (CRM) – Personal Development Program in customer relationship Management from Govt Polytechnic, Nagpur, Maharashtra with TATA Motors in 2010.
CERTIFICATION
Certified from Hyundai for shown excellence as service professional and achieved the title Certified Service Advisor.
Certified from TATA for shown best Customer relations handling professional and achieved CSI ranking as consistency performer.
PERSONAL DETAILS
Date of Birth: 27th Jan 1979
Languages Known: English, Hindi, Tamil, Kannada, Telugu, and Malayalam
Mailing Address: # 1110, 7th Cross, 9th Main, Srinivasanagar, Bangalore, 560050, Karnataka, India
Permanent Address: # 1110, 7th Cross, 9th Main, Srinivasanagar, Bangalore, 560050, Karnataka, India
I hereby declare that the above information is true to the best of my knowledge.
Place: Bangalore
Date: (BALRAJPRADEEP KUMAR)
ANNEXURE
PROFESSIONAL TRAININGS ATTENDED DETAILS
One week training attended about Santro & Accent basics Conducted by HMIL, in factory Sriperambadur, Chennai. March – 1999.
Three days training attended about Warranty Policy and Infrastructure Conducted by HMIL, in Ekkatuthangal, Chennai. March – 2001.
Two days training attended about Warranty Policy and Infrastructure Conducted by HMIL, in Ekkatuthangal, Chennai. April – 2002.
Two days training attended about Warranty Policy and Infrastructure Conducted by HMIL, in Ekkatuthangal, Chennai. October – 2002.
Two days training attended about Warranty Policy and Infrastructure Conducted by HMIL, in Ekkatuthangal, Chennai. Dec – 2003
Two days training attended about Achieving Competitive Advantage thru Customer Focus Conducted by HMIL, in Ekkatuthangal, Chennai. April 2002.
One week training attended about Sonata V6, Accent CRDI and Auto Transmission basics Conducted by HMIL, in factory Sriperambadur – Chennai. In October – 2002
One day training about Service Advisor Behavioural Skills Conducted by HMIL, Ekkatuthangal, Chennai. April 2003.
Three days training about Total Quality Management (TQM) Conducted by HMIL, Ekkatuthangal,
Chennai. January 2004.
Three days training about Hyundai Service Advisor Program (H-SAP) Level - 1 Conducted by HMIL, Ekkatuthangal, Chennai. June 2004.
Three days training about Hyundai Service Advisor Program (H-SAP) Level – 1 Advance. Conducted by HMIL, at Hotel Atria, Bangalore. May 2005.
Three days training about Hyundai Service Advisor Program (H-SAP) Level - 2 Conducted by HMIL, at Hotel Atria, Bangalore. April 2006.
Two days training about Hyundai Service Advisor Program (H-SAP) Level – 2 Advance. Conducted by HMIL, at Hotel Atria, Bangalore. August 2007.
One day on job training on Hyundai’s new launch of i10 – PA car technical program at Advaith Hyundai, Bangalore – Training centre.
One week training about Peugeot brand and models detailing with technical informative aspects conducted by PEUGEOT FRANCE at Kuala Lumpur – Malaysia. December 2008.
One week training about Peugeot brand dealership principles conducted by PEUGEOT FRANCE at Kuala Lumpur – Malaysia. March 2009.
1Month – Professional Development Program for Automobile Service & Repair conducted and sponsored by TATA Motors with Govt Polytechnic,Nagpur. SEP 2010.
Four days - Business Management Module Level – I for service manager conducted by GMI at Talegon – Pune – November 2013.
Three days - Business Management Module Level – II for service manager conducted by GMI at Talegon – Pune – February 2014.
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