Biduaya Kayiba Jocktheel
Muntinlupa City Phone: +639*********
Dedicated customer representative, motivated to maintain customer satisfaction and contribute to success of the company. Proven ability to establish rapport with clients. Reliable and dependable in meeting objective and timely deadline, have the ability to handle multiple tasks concurrently without compromising quality and expectation.
Conflict resolution expert
Sharp problem salver
Energetic work attitude
April 2013 - September 30, 2014 Field officer at Caritas Goma.
Taking care of the abandoned, and sick kids
Training the pregnant women on how to take care of themselves on the period of the pregnancy.
Training the village Authorities on to manage their resources.
Supervising the distribution of the foods to the villages.
Handling the request from the villages and find away to solve that.
Consult the villages to know what are the problems they are facing, and give solution to that.
Making the report to the upper management, and escalating the issues encountered in the field.
January 2012 - April 2013 Attorney at the Fidami chamber.
Handling clients complain, and give them solution of it is within my power.
Interviewing the clients before giving the approval to their request.
Scheduling the clients for their appearance at the court of law.
2008 - 2010: Master in Law, Lubumbashi University in Congo
2003 – 2008: Bachelor in Law, Presbyterian University of Lubumbashi / Congo
1998 – 2003: Diploma, Lycee Buena Muntu / Congo
September 2014: Certificate of appreciation for the 1 year of dedicated service to Caritas Goma.
July 2014: Certificate of appreciation for participating in the Hygiene activity for the villages.
April 2012: Certificate of participation in the Leadership Conference.
Essential actions for the Hygiene
Customer Behavior and Approach
Flexibility and ability to climb learning curves very quickly
Problem solving and Decision making.
Mr. Oswald Musoni Mr. Julien Safari Mr. Theodor Kabundi
General Administrator Team Leader Employee
Caritas Goma / DR Congo Caritas Goma / DR Congo TELUS Manila / Philippines