Customer support

LUC THI HOA

Contact Details

Address : **L ADB Avenue Tower, Ortigas Center, Pasig City

Mobile No. : 091*-****-***

Email : *************@*****.***

Personal Particulars

Age : 26 years old

Date of birth : March 21, 1990

Place of birth : Ba Be district, Bac kan province, Vietnam

Gender : Female

Marital Status : Single

Education

Primary school : Ba Be – BacKan-Vietnam

Secondary school : Ba Be – BacKan - Vietnam

High school : Huu Nghi T78 – Ha Noi- Viet Nam

College : Hanoi National University of Education

Major of Biology

Cau Giay – Ha Noi – Viet Nam (2009 - 2013)

Experience

PCCW Teleservices (Philippines) Inc

Company’s Address : 17th Floor, Unionbank Plaza, Ortigas Center, Pasig City

Position : Bilingual-speaking Agent ( Vietnamese / English)

Job Descriptions:

Answers inbound calls in native language and / or English as well as assist customers who have specific inquiries and also to handle and resolve customer complaints from the Microsoft account of the company.

Handle customer support about technical issues related to the Microsoft Lumia on social networks like Facebook and community network

Skills

Years Proficiency

Microsoft Office Applications >8 Advanced

Using and exploiting internet >8 Advanced

Languages

(Proficiency: 0=Poor - 10=Excellent)

Spoken Written

Vietnam 10 10

English 7 7

Additional Skills:

Good oral & write communication skills

Ability to work on own initiative and prioritize tasks

Ability to work under pressure and strong attention to detail

Good team player who works well with others

Demonstrated flexibility/adaptability

A strong sense of urgency

Open to changes

Contact this candidate