Customer Service Maintenance
Resume:
Tony Broadway
*** ********* ****** * *** ****, Atlanta GA 30346
***************************@*****.***
Job Objective
To obtain a position that allows me to share with others my passion for health, nutrition, and personal wellness, while affording me an opportunity for growth by working with experienced professionals in this industry.
Work Experience
Sales Associate, GNC, Atlanta GA May 2015-Present
•Provide a unique experience to customers in not only promoting the products of our company but providing them with product and wellness suggestions that will benefit and enhance their health and wellness goals.
•Provide expert consultation to customers on the effects and benefits of our products as well as providing suggestions for supplements and vitamins to support their need.
•Expertly advise customers regarding nutrition, diet, and weight loss goals including appropriate and healthy dieting, and appropriate and suggested use of vitamins and supplements to support their overall goal.
•Ability to expertly advise the customer in the use and health contributions of vitamins and supplements. Expertly make suggestions on what products can be paired together to enhance the customers' health and wellness needs.
•Provide customers with an experience unique to my own expertise and knowledge of diet and exercise by ensuring tailoring suggestions to each individual. This is accomplished by personalizing each experience through customer engagement and attention.
•Go-to employee for expert knowledge of store products and wellness questions.
•Prompt and reliable. Always willing to help and ensure that the store is properly staffed during high traffic times.
•Ensure that the store is properly stocked; documenting inventory needs and working with the store manager to ensure highly purchased products are backordered to ensure that we meet our customers' needs.
•Go-to associate for training new employees and ensuring that they are equipped with the knowledge and expertise to provide the best customer service while working.
•Number one sales associate in sales in the store. Consistently exceed sales goals and store challenges.
•Recognized for outstanding customer service and expert knowledge in a variety of health and wellness products and services.
•Independently research new products, techniques, and training styles to best advise customers in their fitness and nutrition questions or concerns.
College Student, American Military University, APUS January 2013-Present
•Currently working through the American Military University Exercise Science program which will result in a Bachelor’s Degree.
•Program consists of course work related to general education studies.
•Upon completing general education studies, the course work specifically is geared towards my personal education and growth of the nutrition, wellness, and fitness fields. Specific courses that have been completed as of December 2015 have included
•Nutrition, Sports and Drugs, Exercise Physiology, Advanced Human Anatomy and Physiology, Training and Conditioning, Sports and Recreation Facility Management, Basics of Business, Microeconomics, Sport Psychology, Exercise Programming and Testing, Real Estate Principles, and Real Estate Property Management
•Provide real-time/life situations in course participation based on research and application of these concepts in my personal and professional life.
•All coursework has contributed to my personal growth, knowledge, and application of these concepts and enhanced by ability to perform my duties as both a personal trainer and in my position as a Sales Associate at GNC.
Maintenance Management Specialist, United States Marine Corps, Jacksonville NC July 2009-November 2012
•Expertly maintained maintenance supplies and equipment worth approximately $1 million.
•Scheduled and tracked preventive maintenance for military vehicles and equipment ensuring that all properly documented and returned as quickly as possible to meet the unit's mission needs.
•Followed up with proper personnel when required to obtain status updates.
•Created and maintained a record log to track maintenance schedules to ensure equipment was returned on time.
•Liaison between supply and maintenance ensuring that all parties understood duties and responsibilities, as well as ensure that our mission was met.
•Subject matter expert in unit supply and maintenance regulations and processes.
•Ordered and distributed parts based on the need of maintenance, ensuring all parts were ordered and received timely to meet unit requirements.
•Maintained fiscal spending for battalion’s motor transportation maintenance shop.
•Gave advice to superior officers towards maintenance management and processes, ensuring all purchases and processes were conducted legally and within budget.
•Performed duties beyond assigned.
•Assigned as Lead Maintenance Management Officer (Acting Officer) during battalion deployment in 2013, ensuring that all supply and maintenance requests were processed expeditiously to meet unit’s deployment needs.
•Solely responsible for ensuring all supplies and equipment were tracked, purchased, and shipped to the deployed location.
•Participated in several unit pre-deployment trainings including improvised infantry training, artillery training, and motor vehicle training.
•In addition to participation in the deployment training, ensured all equipment and supplies were readily available and functional.
•Worked with appropriate base liaisons at training locations when maintenance and/or supplies were needed for equipment.
•Assisted in the coordination of unit physical fitness training.
•Independently trained several members of the unit to improve nutrition and wellness, as well as advise and train on best workout routines to meet their individual and unit goals and/or requirements.
Education
•American Public University System, Charlestown WV Est December 2016
Bachelor's Degree, Exercise Science
•Greenon High School, Springfield OH June 2009
High School Diploma
Activities and Achievements
•Local Military Fundraiser for Veterans, Jacksonville, NC
Volunteer
•Navy Achievement Medal (NAM), Camp LeJuene, NC
Recognition of Management skills as Acting Officer
Certifications
•ACSM Personal Training Certification Est Summer 2016
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