Real Time Analyst/ Call center agent/ admin assistant

Kathryn Diane C. Samodio

*** ****** **. ******* ****. Pasong Tamo T.Sora Quezon City

090********

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OBJECTIVE

To apply, enhance and acquire skills and knowledge for the company and self development.

PERSONAL INFORMATION

Birthdate: October 30, 1992

Age: 23 years old

Civil Status: Single

EDUCATION

Primary:

Pasong Tamo Elementary School

Pasong Tamo, Tandang Sora Quezon City

Secondary:

Sauyo High School

2nd Laguna Street, Sauyo Quezon City

WORK EXPERIENCE

Call Center Agent (March 03 2014-October 26 2014)

Real Time Analyst (October 27 2014-February 26 2016)

Teleperformance

Ayala Avenue cor. Sen Gil Puyat Makati City.

Ware House Staff (October-December 2012)

Emerald Garment Manufacturing Corporation

15 San Antonio Street, San Francisco Del Monte Quezon City.

Sales Staff (June 05 2013-January 05, 2014)

Berlein Electronics Corporation

Regalia Park Tower, P. Tuazon Cubao, Quezon City.

SKILLS

Monitor and evaluate the flow of calls into call center for performance and efficiency

Can advise management regarding schedule change requests

Can enforce schedule compliance and adherence

Experienced in the ff tools: Cms, IEX or any other WFM software, MS Office, especially Excel

Clerical ability/ Computer literate/ Entrepreneurial

Can speak, write and understand english

Marketing and selling skills

Can do multi Tasking and work with minimal supervision

Telco background (Bills and Collections)

CHARACTER REFERENCE

Ms. Ma. Laiza Beltrano

Officer in Charge

Berlein Electronics Corporation

092********

Leah Bernardino

Account Manager

Teleperformance Ayala

091********

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