Assistant Service

SANDY LOZANO

**** ***** **,: Apt. ***, Baytown, TX 77521 • Cell: 281-***-**** .**********@*****.***

Professional Summary

Highly organized and detail-oriented Personal and Executive Administrative Assistant with more than 5 years experience

supplying thorough, organized administrative support.

Skills

Professional phone etiquette

Excellent communication skills

Works well under pressure

Pleasant demeanor

Guest services

Work History

Front Desk Receptionist, 0112008 to 0612009

Days Inn - 102 Mitchelle Drive Hendersonville, NC 28792

Critical thinking

Attention to detail

Filing and data archiving

Quality assurance

Service-oriented

Fluent in Spanish

Adaptability and responsiveness

Greeted and welcomed all hotel guests with a smile.

Processed 200 reservations per hour.

Processed 45 telephone and walk-in reservations per hour.

Reviewed account information and charges with guests during check-out.

Collaborated with maintenance and housekeeping to clean proper work enviroment.

Resolved service-related problems in a timely manner.

Verified that personal and payment information on guest accounts was accurate and complete.

Developed departmental objectives, work schedules, budgets and policies.

Updated team members about changes in hotel products, services, pricing and policies.

Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.

Computed bills, collected payments and made change for guests.

Verified customers' credit and established how the customer would pay for the accommodation.

Ordered and distributed office supplies while adhering to a fixed office budget.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Managed office supplies, vendors, organization and upkeep.

Directed guests and routed deliveries and courier services.

Answered and managed incoming and outgoing calls while recording accurate messages.

Head Cook, 0112009 to 06/2009

Cherry Spring Village - 358 Clear Creek Rd, Hendersonville, NC 28792

Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control

procedures and facility policies.

Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation

for their business.

Practiced safe food handling procedures at all times.

Promptly reported any maintenance and repair issues to Executive Chef.

Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions.

Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.

Verified freshness of products upon delivery.

Expertly managed [number] staff and maintained appropriate staffing levels throughout shifts.

Comprehensive knowledge of food and catering trends

Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.

Nanny, 09/2009 to 08/2013

Ken Patel - Pearland, TX

Promoted good behavior by using the positive reinforcement method.

Promoted language development skills through reading and storytelling.

Kept playing area clean by sterilizing and disinfecting children's toys and surfaces.

Dressed children and changed diapers.

Administered medication and minor first aid to sick and injured students.

Identified early warning signs of emotional and developmental problems in children.

Promoted good health by preparing meals with organic and natural ingredients.

Instructed children on proper health and personal habits.

Executive Assistant, Personsal Assistant, 1012012 to Current

SDB Trade - Pasadena, TX

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Managed office supplies, vendors, organization and upkeep.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Maintained a clean reception area, including lounge and associated areas.

Cleaned in and around the buildings, prioritizing safety at all times.

Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.

Promoted building security by locking doors and checking electrical appliances for safety hazards.

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Verified proper portion sizes and consistently attained high food quality standards.

Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and

service areas.

Escorted guests to their assigned rooms, including transporting their luggage.

Education

Associate of Applied Science: Basic Core Classes, Current

Lee College - 200 Lee Dr, Baytown, TX 77520

High School Diploma: 2008

Balfour Education Center - 2529 Asheville Hwy, Hendersonville, NC 28791

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