Customer Service Sales
Resume:
BERNADINE JOPLIN
832-***-**** **** Cleburne St. Houston TX 77004 ***************.**@*****.***
Dear Sir or Madam:
Hello, my name is Bernadine Joplin. I am extremely interested in your current vacancy for a Leasing Agent. Based on my understanding of your Leasing Agent position available and your organization, here are the highlights of my qualifications and background:
•Highly skilled in listening and responding to customers’ needs and concerns
•Demonstrated ability to provide information regarding products and services
•In depth knowledge of taking orders, determining charges, and overseeing billing or payments
•Track record of creating and managing customer accounts
•Effective capability of handling returns and managing complaints
•Able to record details of customer contacts and follow-up actions taken
Furthermore, I possess a professional demeanor as well as good communication and negotiation skills. My enclosed resume contains complete details about my expertise in customer service arena.
As a dependable and assertive Leasing Agent, I would love to welcome the opportunity to further discuss my qualifications and skills with you in detail. I can be reached at 832-***-**** or via e-mail at ***************.**@*****.***.
Thank you for your time, consideration and forthcoming response. I hope to speak and meet with you soon. Enjoy your Week.
Yours sincerely,
Bernadine Joplin
BERNADINE JOPLIN
832-***-**** 2806 Cleburne St. Houston TX 77004 ***************.**@*****.***
PROFILE
Looking to secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. I’d like to enhance my professional skills in a dynamic and stable workplace. Ready to effectively utilize my expertise in customer relations and
AREAS OF EXPERTISE
Written/Verbal Communication
Relationship Development
Program/Product Promotions
Management of Conflict
Organizer Extraordinaire
Staff Leadership/Event Planning & Marketing
PERSONAL SKILLS
Self-Efficacious Persistence Creative Insightful
Innovative Organized
Adaptable Modest Communicator
Problem Solver Dependable Proactive
Self-motivated Team Player
Multi-tasking Well presented Ambitious
Typing Skills – 40-50 wpm
SOFTWARE
Microsoft Office
Lotus Notes
Oracle
Auto Dealer
POS Systems Office Equipment
INTERESTS
Self-Educating Social Events Travelling
Interior Design Leadership Fashion
Outreach Music Networking
Empowerment Spirituality
TRAINING
Recipient Rights Time Management Skills
HIPAA Multi-Tasking Skills CPR & First Aid
Medication & Administration
PCP Planning Grievance & Appeals
WORK EXPERIENCE
DECEMBER 2014-DECEMBER 2015
Receptionist Houston Behavioral Healthcare Hospital, Houston, TX
JUNE 2013 – NOVEMBER 2013
SALES/LEASING AGENT Dunning Toyota, Ann Arbor MI
JANUARY 2013 – JUNE 2013
CUSTOMER SERVICE Grand Traverse Pies & Co., Ann Arbor MI
NOVEMBER 2012 – JANUARY 2013
MARKETER/SALES National 1 Energy LLC, Houston TX
SEPTEMBER 2012 – JANUARY 2013
SALES ASSOCIATE Keltra Fashions, Houston TX
APRIL 2010 – AUGUST 2011
MEDICAL ASSISTANT Behavioral Hospital of Bellaire, Houston TX
•Negotiated prices & terms of sales or service agreements. Prepared and submitted sales contracts for orders. Answered customers' questions about products, prices, availability, and credit terms.
•Conferred with customers by telephone or in person to provide information about products or services, took and entered orders, canceled accounts, or obtained details of complaints.
•Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
•Recorded patients' medical history, vital statistics, or information such as test results in medical records.
•Prepared and administered medications as directed by a physician.
•Administered bedside & personal care, such as ambulation and personal hygiene assistance.
EDUCATION
Business Administration /Marketing
South University – 2012
Contact this candidate