Customer Service Sales

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Julie Clarke

Special Events/Marketing Coordinator

Highlights

Experienced executive assistant with solid management and marketing responsibilities.

Demonstrated skills in office administration, project management, writing correspondence and email, taking meeting notes, protecting confidential information, and MS Office computer skills.

Applied impeccable customer service and communications skills with all office visitors.

Initiated, organized, and executed events for executive, managers, and entire customer base.

Served as marketing lead for customer special events and programs to increase revenue.

Led pre-construction meetings, distributed action items, created reports from meeting notes.

Wrote and trained staff and contractors on construction policy and procedures manual.

Served as lead, manual writer, and trainer for safety and emergency preparedness.

Excellent time management skills, including calendaring and scheduling for executive.

Professional Experience

MANAGEMENT ASSISTANT–The Taubman Company, The Gardens on El Paseo, Palm Desert, CA December 2011 – September 2015

Executive Assistant duties:

Performed executive-level administrative duties, including top-quality verbal and written business communications, ghostwriting correspondence for executive, taking and distributing minutes, first in line to handle customer service issues, following up on action items, filing, and records retention.

Managed executive’s schedule and calendar, using judgment and experience to determine which meetings to create and to accept / decline.

Fielded all phone calls and received walk-ins and appointments with prompt, gracious service.

Maintained all supplies and equipment for the office.

Screened executive’s mail. Handled it myself or rerouted when possible. Prepared remaining mail for review in order of urgency with suggested actions and information, as appropriate.

Distributed office mail; handled all FedEx and UPS shipping and receiving.

Actively sought opportunities to improve and streamline processes with industry best practices.

Performed a variety of special projects for executive with little or no supervision. Collaborated with others, acting as project manager; kept group on track per milestones on spreadsheet.

Managerial / Marketing responsibilities:

Initiated, organized, and executed marketing events for office and entire base of mall tenants, arranging facilities and catering, creating agenda, enlisting speakers, issuing and tracking invitations, ordering awards and determining recipients, assisting speakers with presentations, greeting all attendees, and delivering my own presentations.

Prepared packets for event attendees, including a 10 to 20-page marketing update consisting of mall news, upcoming customer and tenant events, flyers, mall customer demographics, and PowerPoint presentations all of which I created.

Led pre-construction meetings, tracked action items until completed, and created reports to keep executive apprised of construction progress for each new tenant.

Increased mall gift card sales 250% in 4 months after introducing program to local hotels, realtors, and businesses to purchase them in bulk instead of flowers or candy for customers. Managed all sales; balanced inventory against books with 0 discrepancies in 17 years.

Installed, maintained, and used point-of-sale software.

Tracked and reported all sales figures in Excel; gathered and reported demographics of target market and local community; created reports per management specifications in Word and Excel.

Planned and executed all mall-wide customer events; e.g., Santa visit, Halloween trick-or-treat.

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Kept track of every square inch of available space to parcel out to tenants as requested for storage; calculated fees. Instituted competitive bidding for storage space.

Reviewed all tenant lease contracts weekly with executive.

During 2 years I tracked tenant insurance, achieved 100% compliance (0 lapses in coverage).

Documented and retained records of cash and checks received daily on Daily Cash Receipts and Summary Reports, using customized accounting software.

Served as emergency preparedness lead: Wrote 1,000-page Mall Emergency Manual and Tenant Manuals. Represented shopping center at city meetings about disaster and recovery. Conducted 4 mall-wide drills per year. Trained Security Director on procedures. Created system, maintained software, and launched “Code Red” alerts to neighboring businesses when robberies occurred.

Implemented regular face-to-face contact with tenants to maintain open communications by listening effectively, sharing pertinent information, and building productive working relationships.

ADMINISTRATIVE ASSISTANT Davis Street Land Company, The Gardens on El Paseo, Palm Desert, CA March 2006 – December 2011

See “Executive Assistant duties” under the Taubman Company (above).

Davis Street Land Company was bought by Taubman in December 2011. I retained all my former responsibilities PLUS the following items listed above under “Managerial”:

Initiated, organized, and executed marketing events… (as listed above).

Prepared packets for event attendees… (as listed above).

Wrote policy and procedures manual for construction, both new and modified / improvements, used by general contractors, new tenants, and managers; provided training as needed.

Led pre-construction meetings… (as listed above).

Tracked and reported all sales figures in Excel… (as listed above).

Sales Management and Small Business Ownership Pre-2006

RETAIL STORE MANAGEMENT April Cornell/Cornell Trading Company, The Gardens on El Paseo, Palm Desert, CA March 1997 – December 2005

Hired and managed a staff of 20 associates. Cross-trained them in sales, merchandising, customer service, shipping, receiving, POS, products, inventory, loss prevention, marketing.

Achieved annual sales of just under a quarter million ($220,000) in 2,000 square feet of space.

One of 4 U.S. managers chosen to help select following year’s product line.

Awarded for sales records multiple times: Y/Y sales increase, y/y average sales increase, $ sales per square foot, overall US store marketing, lowest $ shrinkage (stolen goods).

Served as loss prevention specialist, new store opener / hiring and acting manager / trainer for western region. Traveled regularly for these duties while maintaining management of my store.

SMALL BUSINESS OWNER Palm Desert, CA

Independent Consultant: Music Director, Desert Sands School District, 750 students/week.

Piano Studio: 25 students/week from age 5 to adult, after school. Planned and executed recitals and competitions. President of National Music Teachers Association, Coachella Chapter.

Education

University of Arizona, Tucson AZ - Bachelor of Science

Ithaca College, Ithaca NY - Music Education

Berklee College of Music, Boston MA - Private Piano Studies

Affiliations

The Compassionate Friends – 2012 – present (4 years)

Daughters of the American Revolution, NSDAR – 2008 – present (8 years)

National Alliance on Mental Illness (NAMI) – 2005 – present (11 -years)

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