Administrative Assistant

Cynthia A. Johnson

Belmont, CA ***** ******@*****.***

EDUCATION BS in Marriage, Family & Human Development

Gerontology Certificate

Brigham Young University Provo, UT, April 2005

SKILLS

Proficient in filing

Dedicated, hardworking and responsible

Exceptional work ethic and excitement to learn

Develop and maintain strong working relationships with various internal cohorts and external vendors, contractors, and customers

Excellent interpersonal skills

Resolve customer complaints effectively and efficiently

Efficient time management and organizational skills

Basic introduction to PowerPoint

Proficient in Microsoft Excel, Microsoft Word, Microsoft Outlook, Adobe

WORK EXPERIENCE

Administrative Support Multiple Locations via Apple One

San Francisco Bay Area, CA June 2013-Present

Genesis Building Services in San Mateo: organized various systems including uniforms, paperwork, and scanning; organize and maintain filing of various departments; inventory files and supplies of newly acquired company; scan and organize files; research and create safety protocols; collect mail from the PO Box; deposit money at the bank; answer and direct phone calls/voicemails/faxes; greet visitors, make meeting preparations; order office and kitchen supplies as needed; ran the vehicle fleet during coworkers maternity leave; manage Verizon account; coordinate lunch orders and office birthdays; take and disseminate staff meeting notes weekly; transferred from temporary part-time to permanent full-time in June 2014.

SamTrans at North Base: interface with personnel of various levels, from store clerk to superintendent; assist Poitier Choi and Glenda Vieira in checking paperwork for accuracy and filing; organize and archive 2013-2015 buyer’s records; create and maintain data entry records for buyer’s logs

File Clerk/Office Assistant Danko Meredith

Redwood City, CA September 2012-June 2014

Assist with answering phone calls and diverting to appropriate personnel

Utilize various software applications to correspond, input and organize data, and prepare reports in a timely, efficient, and accurate fashion

File case folders and files

Type up attorney notes for the client file

Assist with gathering documents for production to court or opposing counsel

Make travel/meeting arrangements for distant cases or conferences

Inventory and box up files for storage when cases conclude

Assist paralegals and lawyers with case work

Download and transfer files into readable text in Adobe Acrobat

Scan and save documents

Create pleadings indexes

Create binders, covers and spines for case projects

Travel to copy store and supply store for necessary copies and supplies

Write letters to clients when directed

Create organizational system for office supply room and order office and kitchen supplies

Assistant Property Manager Manhattan Skyline Management Corp

New York, NY July 2010-July 2012

Assist in the daily management of luxury apartment homes in coordination with 3 property managers on approximately 1420 residential units in 10 properties with 10 superintendents

Coordinate unit renovations and track associated budgets

Mediate with tenants regarding concerns

Liaise with leasing, accounting and construction departments for smooth operations

Manage and coordinate with the superintendents/resident managers

Process building associated invoices

Negotiate with vendors regarding pricing, contracts, and products

Process paperwork for NYC violations and complaints

Place necessary purchase orders to maintain and repair buildings

Order supplies in corporate office, rental offices, and rental buildings

Trained 3 property managers and 1 assistant manager

Cover receptionist phones in weekly rotation, and as needed

Enrolled all buildings owned by company into new NYC benchmarking program

Register new building employees for honesty and integrity screening

Input building renovation information into company database

Client Coordinator/Customer Service Aaron Thomas Packaging Company

Garden Grove, CA February 2007-April 2008

Directly interact with co-packing client representatives via telephone and email

Evaluate and arrange for the disposition of surplus client assets

Interface with administration, production, purchasing and warehouse departments

Create production orders and follow-up until production fruition

Compile daily inventory/production report regarding all product/components

Resolve client concerns and repair client/product complications

Conduct product/component inventory reconciliation each month

Utilize varying task specific computer programs (SAP, OASIS, MACOLA) to maintain client and product information

Invoice clients as necessary

Administrative Assistant/Receptionist Johnson & Johnson Psychiatric Care

Costa Mesa, CA October 2005-January 2007

Answered multi-line phone, opened/distributed mail, opened/closed office as needed, dispensed drug samples/vouchers, interchanged with pharmacies and prepared/filed patient charts

Directly interacted with patients in coordination of appointments and prescriptions

Initiated new patients into the practice and set up computer accounts

Handled money including checks, cash and credit cards of around $1,500 a day

Organized 2 doctors’ schedules and interface with patients and drug company representatives

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