Customer Service Representative
Resume:
Katteryn Gonzalez
Lawrence, MA, 01841
Cell Phone Number: 978-***-****
E-mail: ********.********@***.***
Objective:
Seeking a position in the capacity of Customer Service Representative within a general business or medical office environment that lets me expand my knowledge within and where I can maximize my training experience.
Work Experience:
Finishing Specialist- Production Line Support (PLS) Staffing/ Cobham - Tynsboro, MA
10-2015 – 12/2015
Maintain painting equipment and supplies
Performed basic paint operations on manufactured parts
Performed finish coat painting in accordance with special specifications on work where high-grade finish is essential.
Applied basic paint coatings such as polyurethane
Maintained the appropriate records of all required engineering department activities.
Intaker/Client Service Representative - Community Team Work, Inc.- Fuel Assistance –
Lowell, MA 07/2014-October 2015
Assisted individuals with Low Income. Heating and Energy Assistance Program (LIHEAP).
Scheduled and conduct LIHEAP intake interview, ensuring accurate information.
Provided eligibility requirement information to those seeking services and prescreen public for eligibility.
Accurately enter applicant information in LIHEAP data base.
Responded to applicant, utility company questions regarding application status.
Provided service to homebound applicants and may transport documents to LIHEAP Coordinator.
Organized and complete mailings
Provided referrals to community resources.
Scheduled appointments, sends reminders and provides information on what is needed for the application process
Processes all applications for fuel and electrical assistance completely and according to established procedures
Determined eligibility correctly for each of the respective programs
Referred clients to other agencies, programs and resources that would benefit the household
Provided prompt review and resolution of “emergency” requests for the fuel assistance program.
Established and maintains filing system for easy retrieval of information on client application status
Maintained strict confidentiality of all information.
Security Officer/Receptionist - US Security Associates/ Mercury Computer Systems - Salem, NH
06/2012-09/2014
Greeted, screen, record and allow visitors and employees admittance to the site in accordance with company procedures.
Answered telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
Monitored and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Reported all unauthorized persons to the proper authorities and initiate action to protect employees, products, and physical site.
Contacted emergency personnel as required and in accordance with emergency.
Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
Contributed to team effort by accomplishing related results as needed.
Call Center Customer Service Representative - Aerotek Staffing/National Grid - Woburn, MA
10/2011-06/2012
Answered phones to respond to orders: general customer inquiries, invoice questions, and customer complaints.
Provide customers with product and service information.
Transferred customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system
Research billing issues.
Researched misapplied payments.
Recognized, document and alert the supervisor of trends in customer calls.
Discussed payments status of accounts with customers.
Make payment arrangements with customers concerning delinquent bills
Take check payments over the phone
Collection Specialist
Reviewed the Accounts Receivable aging and identifying customers with past due balances
Contacted customer via phone, e-mail and/or letter
Performed collection activities on invoices and deductions for assigned accounts
Effectively communicated with accounts payable contacts in an effort to minimize past due items.
Make Credit Hold decisions throughout the day;
Maintained all necessary customer data fields in our receivables system.
Assisted with fielding a designated number of incoming daily customer service calls.
Skills:
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Publisher
Microsoft Outlook
Microsoft Access
Languages:
Fluent in both:
English &
Spanish
Education:
Greater Lawrence Technical High School 2003-2007
Office Technology Diploma / High School Diploma
Northern Essex Community College Transferred
Associates Degree in Criminal Justice/Science
Mount Washington College Currently Enrolled
Bachelor’s Degree in Criminal Justice/Corrections
Contact this candidate