Customer Service Data Entry
Resume:
Gavin Sullivan
Ocoee, FL. 34761
JOB SPECIFIC RELATED SKILLS AND EXPERIENCE
Coached High School Soccer
Lead several soccer camps for Ocoee Oaks Church
Coached Football and Basketball at the YMCA
Coached several years at OYSL
Over twenty two years experience in Customer Service, Hospitality and Networking with professionals on personal and professional level
Possess Very Strong Communication skills, effective social skills, productive relationship-making skills and strong computer/Phone skills
Intrinsically Motivated, a self-starter, a strong and sound decision-maker, a productive, innovative and persistent team player
Extensive background and training in areas of Customer Service, effective communication styles, problem solving, and leadership skills
Possess excellent organizational skills, time management skills, communication skills, network management and IP solutions skills
Very comfortable with IT, IP systems, networks, and today’s technology, both on a personal level and business level.
Nominated and voted in as Vice-President of our Neighborhood Homeowners’ Association in 2008
Have maintained the active role of the Vice-President of Weston Park Homeowners’ Association from 2008 to present
SIGNIFICANT TRAINING AND EDUCATION
Graduate of training classes for all lines of commercial insurance at CNA Commercial Insurance Company
Graduate of training classes for all major Windows Office Software Programs
Taught self how to use and apply other software programs, networking, computer/phone technologies, and other IT and IP systems.
Graduate of National Supervisor Training Course: 1997
Graduate of Human Resource Sponsored Course Train the Trainer: 1997
Graduate of Road Scholars Program: 1992
Graduate of Service and Professional Workshop: 1992
Graduate of Merritt Island High School: 1986
Vice President of Weston Park Homes Owners Assoc 2009
PROFESSIONAL EXPERIENCE
Marketing Coordinator at Marriott Vacation Club International
May 2011to August 2011
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.
Agency Service Representative at CNA Commercial Insurance Company
April 1999 to June 2010
All of the following responsibilities involved very strong and effective multi-tasking skills. Most, if not all of the responsibilities required consistently accurate data entry and computer processing of all paperwork while using two computer monitors and one keyboard, while also wearing a microphone and headphones in order to provide quality customer service and assistance to our customers, (small business owners), insurance agents, and underwriters, simultaneously, at the same time.
These responsibilities included, but were not limited to:
Processing endorsements for all lines of commercial insurance of custom and business accounts.
Processing new business quotes and renewal quotes.
Processing and issuing renewals
Participating or spearheading “Project Work”, such as being the “Point Person” on the “Crash Team” for the following branches: Grand Rapids, Michigan, Milwaukee, Chicago, and Richmond.
Rooms Control Manager at Delta Orlando Resort
June 1998 to April 1999
Responsible for coordinating between Front Desk, Reservations and Housekeeping services while maintaining control over room assignments for guests. Responsibilities included management over assignment of rooms for guests requesting specialized services; completing and disseminating computer-generated reports in order to effectively serve related functions; facilitation of various front desk responsibilities; overseeing the provision of consumer focused services and the maintenance of positive environment for guests and staff.
Reservation Supervisor at Delta Orlando Resort
June 1997 to June 1998
Responsible for overseeing reservation services and assisting with various Human Resource activities. Responsibilities included direct supervision of reservation agents; providing orientation and training for new agents; completing and disseminating computer-generated reports in order to effectively serve related functions; conducting test calls; reviewing agents’ performance and providing feedback related to their performance; computation of weekly payroll; monitoring of agent activities and assisting in their time management skills; assisting with the processes of hiring and terminating employees; and facilitating daily meetings with all Department Managers of the Hotel.
Reservation Supervisor at Holiday Inn International Drive Resort
March 1996 to June 1997
Responsible for overseeing reservation services. Responsibilities included direct supervision of reservation agents; providing orientation and training of new agents; completing and disseminating computer-generated reports in order to effectively serve related functions; reviewing agents’ performance in audit test calls and providing feedback related to their performance; monitoring of agent activities and assisting in their time management skills; and facilitating daily departmental meetings with reservations staff.
Reservation Agent at Holiday Inn International Drive Resort
June 1995 to March 1996
Responsibilities included processing reservations for guests; formulating group and convention bookings; and initiating advanced deposits for individuals. Duties included computer data entry; telephone work; guest assistance/referral; and various clerical tasks.
Reservation Agent at Delta Orlando Resort
July 1994 to June 1995
Responsibilities included processing reservations for guests; formulating group and convention bookings; paying commissions to travel agents; and initiating advanced deposits for individuals, groups and conventions. Duties included computer data entry; telephone work; guest assistance and referral; and various clerical tasks.
Reservation Agent at Holiday Inn Cocoa Beach Resort
November 1988 to June 1994
Responsibilities included processing reservations; formulating group and convention bookings; and initiating advanced deposits for individuals. Duties included computer data entry; telephone work; guest assistance and referral; and various clerical tasks.
PERSONAL AND PROFESSIONAL REFERENCES:
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