Customer Service Medical

Angela Jimenez

Cell: ***- ***-**** *******@*****.***

OBJECTIVE: To obtain a position in the Healthcare/Customer Service field that will allow utilization of clerical skills acquired during previous work experience within Healthcare/Customer Service relations. SKILLS/QUALIFICATIONS: 15 years medical office operations experience, Diploma in Healthcare Business, Business office operations, Type 45 wpm, Data Entry, Microsoft base programs (Excel, Word, Power Point) AS400, Medhost, Passport, Internet Browsing Applications, EMER, Med-Forced CPR Certified, Medical Terminology

WORK EXPERIENCE

East GA Regional Medical Center 2014- 2016

Patient Registrar

Insurance and Demo Verifications

Collect payments on self-pay accounts along with insurance Ded and Co-Pays

Answer high volume phones (occasionally relieving PBX operator)

Operate office equipment (Fax, Copier, Printer)

Trace Staffing / Optim Healthcare 2013-2014

Receptionist/ Medical records Scanner

Answer high volume phones

Schedule new and returning patient appointments

Obtain medical records from outside physician offices

Insurance verification/ obtain prior Insurance Authorizations and referrals Fred’s 2012-2013

Customer Service/ Stock

Assisting customers with purchases

Unload and stock shelves

Ensure up keep of store standards and cleaning guidelines

Open and close cashier batch

Nightingale Services 2009-2010

Receptionist/ Admin Clerk

Retrieve and Process medical records

Answer high volume multi- line switchboard

Assist HR with payroll operations

Maintain office equipment

Associates for Women 2008-2009

Medical records/ Receptionist

Merge and abstract medical records

Obtain medical records from patients prior physicians

Demo Verifications

Answer high volume phones

EDUCATION/CERTIFICATIONS

Ogeechee Technical College - Business Medical Administration Suny EOC - Computer Software Training

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