Customer Service Representative

AHMED AFIFY

**** ****** ********, ****** ** S*W *C8

Cell: 306-***-**** Email: *****.****.*****@*****.***

Canadian Work Experience

Customer Service Representative, The UPS Store

**** ****** Street, Regina, SK 10/2015 - Present

Processes UPS shipments using connect software

Helps in store rearrangements

Distributes letters and mail correspondences to clients’ mailboxes

Files important documents in their corresponding binders

Program Support, Regina Open Door Society

2220-12th Ave, Regina, SK

4/2015 – 7/2015

Ordered office supplies and office equipment per request

Revised petty cash and other miscellaneous invoices (taxi vouchers, giant tiger receipts, cleaning services, and Purolator)

Prepared job offer and orientation package for new employees

Assisted in interpretation between case workers and clients

Managed fleets’ parking lot; and maintained vehicles’ records

Maintained and updated the master client sheet with new immigrants data

Sales Consultant, Bell Canada

Cornwall Centre, Regina, SK

3/2015 – 4/2015

Provided service support and monitored customer satisfaction

Handled daily financial operations, including cash management

Filed consolidated financial statement

Telephone Banking Financial Service Representative, CIBC Bank

2412-11th Ave, Regina, SK

11/2014 – 1/2015

Gained knowledge of customer’s banking needs and provided appropriate financial solutions

Accurately validated clients’ personal and financial information ensuring all documentation was completed in accordance with CIBC policies and procedures

Met daily and quarterly targets by actively selling and promoting bank products and services to customers

International Work Experience

Branch Operations Officer, Arab Bank PLC, Cairo Branch, Cairo, Egypt 2008 – 2013

Assisted teller employees in counting large deposits, bundling and labeling

Distributed incoming faxes and mail to their designated departments

Prepared the branches daily outgoing mail

Responsibility included computing overtime and meal allowances for branch employees

Maintained backup of all outgoing mail and revised the completion of all bank forms before sending them to central operating unit

Contacted technical specialists to trouble shoot and fix equipment defects

HR Coordinator, Newsoft for Information & Communications Technology, Cairo, Egypt 2006 – 2008

Maintained and computed vacation days, sick leave, overtime and meal allowances for 100 employees

Accurately depicted and recorded meeting minutes

Enrolled employees in proposed training programs and followed up training programs in terms of logistics

Contacted recruitment agencies for online job postings after proofreading job descriptions and specifications

Participated in recruitment of personnel through job postings, resumes screening, and interview scheduling

Education

Bachelor of Arts in Business Administration with High Honors – Marketing Major

The American University in Cairo (AUC), Cairo, Egypt 6/2005

Professional Development /Certifications

Train the Trainer Professional Diploma, Regional IT Institute, Cairo, Egypt 10/2009 – 1/2010

Skills

Languages: English (fluent), Arabic (mother tongue), and French (basic)

Exceptional communication and customer service skills

Effective organizational and time management skills

Energetic, self-motivated for success, professional, goal oriented personality with creativity thinking skills

Ability to work independently without supervision and within team environment

Hard worker with eagerness to learn new things everyday and stamina to overcome obstacles

Well-versed in all aspects of Microsoft Office

Innovative in the application of problem solving

References

Available on request

Contact this candidate