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Customer Service Manager

Location:
Houston, TX
Posted:
February 29, 2016

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Resume:

SOE GARZA

Purchasing / Logistics / Bilingual (Spanish&English)

HIGHLIGHTS OF QUALIFICATIONS:

Consolidated the number of vendor agencies to facilitate tighter relationships and preferred pricing. Reduced import and export costs by 20% and increased vendor relations.

Identified the need for and developed relationships with new local suppliers to reduce transportation costs. Significant savings in transportation costs, reduced the need to keep extra inventory on hand.

Consolidated all shipments to a centralized location to eliminate lost and missing parts. Having greater control and tracking of parts eliminated down time and man-hours while increasing productivity.

Personal dedication to the company and to responsibilities and duties. Kept materials and shipments constant and on time in order to avoid loss of man-hour and production and maintained a 98% on-time shipment.

Launched a program to sell scrap materials to eliminate waste and generate new revenue stream. Created a new revenue source of $90K annually.

PROFESSIONAL EXPERIENCE:

2009 to 2011 LAMICHOACANA MEAT MARKET

STORE MANAGER / MERCHANDISER

Daily duties include the management and supervision of:

oStore staff, Sales, & Customer Assistance

Communicates and suggests ideas in the area of Safety, Customer Service, & Business Development

Continually maintains an overview of all product merchandising and safety measures for the store

Develops procedures and budgets as well as marketing strategies to generate sales and reduce costs

Creates merchandising goals; plans and documents assigned tasks; reports display status to management

1996 to 2008 BROOKSHIRE BROTHERS

STORE MANAGER

Lead a team of up to 45 employees

Ensured Efficient and Positive Vendor Relationships

Managed Daily Operations of the Store

Financial and Budgetary Responsibility and Accountability

1989 to 1996 HUNTER COMPANY

NEGOTIATION AND LOGISTIC MANAGER

Worked with the Procurement and Purchasing Departments

Oversaw all Import and Export Shipments and Logistics, including:

oIinland Freight, Sea, and Air Transportation

Handled the development of new suppliers and strengthened the existing relationships

Ensured that materials were ready and on-time for the assembly line and for timely shipment of final products

Responsibilities included financial control of all procurement for each project

Monitored all purchase orders and the movement of all containers and product in and out of the facility

1986 to 1988 CATERPILLAR

TECHNICAL SERVICES

In charge of the purchasing of 140 different parts and components to build lift trucks

Monitored and ensured accurate inventory levels for production

Partnered with Quality Control department to ensure parts specifications were met

EDUCATION: BACHELORS DEGREE, BUSINESS ADMINISTRATION - Universidad Del Norte, Mexico



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