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Customer Service Professional Experience

Location:
Mumbai, MH, India
Posted:
February 29, 2016

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Resume:

RESUME

SHAKIRA KHAN (BSc) Chemistry

***, ******** *****,

Naya Nagar,

Near Banegar School,

Mira Road (E),

Thane – 401107

Contact No: 809-***-****

E- Mail : actqmu@r.postjobfree.com

Professional Experience:

Customer Service Executive at Epicenter Technologies from 24/02/14 to 12/09/14.

Handling inbound calls, sending reports through mail to customer, provide training for juniors about service and system, co-ordination with center regarding customer queries and giving feedback about the same to customer through outbound call.

Laboratory Technician at Goldshield Wellbeing Center from 16/08/06 to 31/03/08.

Pathology laboratory testing, provide training for juniors with respect to tests and supervise them, co-ordination with customers and doctors on board, filing and maintaining records as well as dispatching customers reports.

Laboratory Technician at Green Cross Pathology Laboratory from 23/04/04 to 07/03/06.

Pathology laboratory testing, provide training for juniors with respect to tests and supervise them.

Career Objective:

Committed to put maximum efforts, achieve excellence in work.

Integrate my knowledge, skills and attitude that would add value to career prospects.

Academic Qualification:

PG DMLT from T.N.M.C (Nair Hospital) from Mumbai University in 2004 with Ist class.

T.Y.B.Sc (Chemistry) from L.U & M.V College from Mumbai University in 2002 with Ist class.

H.S.C. from L.U & M.V College from Mumbai University in 1999 with Ist class.

S.S.C. from S.M.V. School from Mumbai University in 1997 with Ist class.

Computer Education:

MS-CIT from MKCL Mumbai in 2004 with Ist class.

Personal Details:

Date of Birth : 2 nd May 1981

Marital Status : Single

Nationality : Indian

Languages Known : English, Hindi & Marathi

Strengths:

I have good communication skills and I am well organized.

I am very punctual and hard working person.

I am confident and responsible person.

Awards & Recognition:

Awarded Certificate of Excellence for excellent customer experience and appreciation.

Nominated with an “Excellence at Work” by colleagues at Goldshield.

Date:

Place: SHAKIRA KHAN



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