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Front Desk Coordinator

Houston, TX, 77064
February 29, 2016

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Sandy M. Kocich

***** ********* ***** **** 281-***-****

Houston, Texas 77064 Phone 281-***-****

Qualifications Experienced administrative specialist with the ability to multi-task, personable,

team player with expertise in interpersonal communications, handling work in a busy environment, telecommunications equipment, data entry, and training.

Work Experience 11/2008 – 12/2015 Transocean Deepwater Drilling Houston, TX

Front Desk Coordinator

• Issued badges to all visitors, notified employee, sent email if no answer

• Assisted Executive Coordinator with executive visitors and Board of Directors with badges

• Answered incoming calls in a friendly and professional manner. transferred caller to extension

• Callers calling for employment were given the Job Line web site

• Screened callers calling for the rigs – non emergency callers would leave a message, emailed the rig. Emergency calls are connected to the OIM on the rig.

• Trained relief and temporary operators to providing effective one-on-one service

• Updated the Houston Corporate Directory

• Typed and emailed office repairs (over flow in bathrooms, kitchen, issues and other office repairs) to the leasing agent

• Emailed proper person when unable to get an answer on phone for incoming visitors

• Greeted employees and visitors in a professional friendly manner

Work Experience 11 /1983 – 11/2003 Duke Energy Corporation Houston, TX

Administrative Specialist / PBX Operator

• Typed and E-Mailed moves and changes reports to supervisor

• Processed trouble reports into the IT system using Remedy

• Operated a Mitel 700 Console, using a 2,000 extension set-up

• Processed 150-200 incoming calls per hour, consistently providing friendly, prompt


• Assisted employees with placing domestic and international Conference Calls

• Helped employees set-up voicemail and programming their phones

• Assisted employees taking trouble reports of telephone equipment

• Selected to train new operators, to facilitate increased productivity training,

• providing effective one-on-one training

• Updated the Houston office telephone directory using DON (Corporate Office Directory)

Education 2005-2006 Bradford School of Business Houston, TX

Business Administrative Technology Diploma

Awards – Dean’s List

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