Lotis de Vera
Tunasan, Muntinlupa City
Cell Phone: 091****-****
A person of my experience and enthusiasm will definitely be an asset to the team . I take my responsibilities seriously which makes me dependable, honest, and hardworking. I can promise you that I will be the best Team Player for the group's success .I am a results oriented person and it is always fun to work with me because I am a positive and happy person with great sense of humor. A sense of humor is part of the art of leadership, of getting along with people, of getting things done.
Team Support Specialist/Senior Customer Representative
March 01, 2006 to November 11, 2015
Convergy’s Corp. Inc.
A. Handling Inbound calls for Billing, Technical Issues and Payments issues.
B. Side by side-Plugged in 2-3 minutes listening to a call, this is used to develop a specific behavior by sitting with an agent and coaching them through calls.
C. Escalations Supervisor-Taking escalated calls
D. Skill transfer-Demonstrate and practice a new skill to an agent to improve call handling.
E. Helping the team for real time assistance.
Reason for Leaving: Resigned/Work at Home
Customer Interaction Associate
December 06,2004 to September 26,2005
Ambergris Solutions Inc.
Ortigas Center, Mandaluyong
A. Taking Inbound Calls for Dell Financial Services/taking payments and Explaining the Bill.
B. Awarded and Received Certifications for CSATs/Won Grand Prize for Csat Score./ Getting Commendation Calls.
Reason for Leaving: Resigned/Transferred to Convergys.
Purchasing Manager/Material’s In-charge
November 3,2002 to March 31,2004
Hanjin Heavy Indust. & Const. Co. ltd San Jose, Occ.
A. Inventory Manager
B. Assigned to call multiple suppliers for purchase of materials needed for construction.
C. Submits month end inventory/materials report.
Reason for Leaving: End of Project
March 25, 1997
Divine Word College Occidental Mindoro