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Customer Service Manager

Makati, NCR, Philippines
February 29, 2016

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Lotis de Vera

Bs Accountancy

*** ***** ***** *********

Tunasan, Muntinlupa City

Homephone: 02-8016408

Cell Phone: 091****-****


A person of my experience and enthusiasm will definitely be an asset to the team . I take my responsibilities seriously which makes me dependable, honest, and hardworking. I can promise you that I will be the best Team Player for the group's success .I am a results oriented person and it is always fun to work with me because I am a positive and happy person with great sense of humor. A sense of humor is part of the art of leadership, of getting along with people, of getting things done.

Work Experience:

Team Support Specialist/Senior Customer Representative

March 01, 2006 to November 11, 2015

Convergy’s Corp. Inc.

Alabang, Philippines

A. Handling Inbound calls for Billing, Technical Issues and Payments issues.

B. Side by side-Plugged in 2-3 minutes listening to a call, this is used to develop a specific behavior by sitting with an agent and coaching them through calls.

C. Escalations Supervisor-Taking escalated calls

D. Skill transfer-Demonstrate and practice a new skill to an agent to improve call handling.

E. Helping the team for real time assistance.

Reason for Leaving: Resigned/Work at Home

Customer Interaction Associate

December 06,2004 to September 26,2005

Ambergris Solutions Inc.

Ortigas Center, Mandaluyong

A. Taking Inbound Calls for Dell Financial Services/taking payments and Explaining the Bill.

B. Awarded and Received Certifications for CSATs/Won Grand Prize for Csat Score./ Getting Commendation Calls.

Reason for Leaving: Resigned/Transferred to Convergys.

Purchasing Manager/Material’s In-charge

November 3,2002 to March 31,2004

Hanjin Heavy Indust. & Const. Co. ltd San Jose, Occ.


A. Inventory Manager

B. Assigned to call multiple suppliers for purchase of materials needed for construction.

C. Submits month end inventory/materials report.

Reason for Leaving: End of Project


March 25, 1997

Divine Word College Occidental Mindoro

Bs Accountancy

Loyalty Awardee

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