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Customer Service, Call Center agent, Office administrator

GP, South Africa
March 01, 2016

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Full Name: Melissa Van Wyk

Date of Birth : 1985/10/07

Town of Residence: Boksburg

E-Mail Address:

Contact Number: 062*******

Sex: Female

Race: White

Nationality: South African

Marital Status: Relationship

Licence: Code 10 / Own Transport


Highest Standard Passed: Grade 12

High School: Wolmaransstad High (2003)

Subjects: English, Afrikaans, Biology, Geography, Home Economics, Typing

Computer Literacy: Windows XP, Ms Word, MS Excel, MS Outlook, Incredimail, Pastel Evolution, Sap Crm, Huawei Call Center System, Best Price & Buyers.


Foodzone Head Office (B.E.C Group)

Assistant to Regional Manager – (2 Feb 2015 – Currently Employed)


General office tasks : Sorting of mail, making appointments, typing letters, filing, answering phones, receiving and sending faxes and emails and any other general office task required. Assisting the Regional Buyer and Regional Manger.

Telesales: Contacting Members directly to make sales when Jabs & Once off deals have been given by the Suppliers.

Regional Buying & Promotions: Capture regional negotiated deals and contracts into the system and communicating arranged pricing and promotional activities to the Members. Communicating Member detail to Suppliers, and Supplier detail to Members ongoing.

Orders: Assisting Members in placing orders. (Capturing orders on the system & sending them to the relevant Supplier). Invoicing Members for point of sale material on a monthly basis.

Follow up: Following up on orders with Suppliers on a daily basis.

Problem Solving: Assist with handling queries and solving problems whenever needed by Members/Suppliers.

Reports: Reconciling and submitting required reports as needed by management.

Promotional Advertising Leaflet: Checking that all detail on the promotional monthly leaflet is correct – informing the point of sale manager of any corrections to be made.

Reason for Leaving: Currently Employed – Seeking new Career opportunity

MVW Registrations: (Self Employed Dec 2013 – Jan 2015)

Managing of all car registration documents.

Daily cash up & balancing.

Travelling to all licensing departments in GP, MP, NW.

Collection of all documents at Car Dealerships

Assisting Sales Consultants with all requirements needed for licensing – (Requesting full vehicle history e.g. outstanding fines etc )

Collecting of Number plates & installing them for the Car Dealerships if required.

Accompanying clients to the license department when needing assistance.

Reason for leaving: Low profits

Hisense South Africa (PTY) LTD.

Call Centre / Service Consultant – JHB & CPT (NOV2011 – NOV 1 2013)


Promoted from Reception to Service Dept – (MAY 2012 – PRESENT)

Capturing of Repair, Exchange, Refund orders on SAP.

Arranging collection of units via courier.

Customer Trouble Shooting online.

Following up on Service orders with Service providers.

Contacting customers with feedback on jobs.

Drawing reports from SAP of weekly & monthly repairs done.

Training new agents on SAP Web Portal.

Additional: Implemented (TRAINING) SAP at the PE, CPT & DBN Branch.

Reference: Ruth Michael (HR Manager) or Lizette Espach (HR Assistant – 021-***-****/2999 or 086*-***-****) or Nicki Thomson (Service Manager)

Reason for Leaving: Relocated back to JHB


Assistant Manager – JHB (Sept 2010 – Oct 2011).


Managing of all car registration documents.

Daily cash up & balancing.

Traveling to all licencing departments in GP, MP, NW.

Collection of all documents at Audi & VW for registration.

Assisting Sales Consultants with all requirements needed for licencing – (Requesting full vehicle history e.g. outstanding fines etc )

Reference: Marie Botha 072-***-****

Reason For Leaving: Seeking better working hours.

Gerber Panel beating Supplies.

Sales Representative– JHB (Aug 2009 – Sept 2010)


Visiting existing clients on a daily basis.

Cold calling.

Sales of panel beating equipment.

Checking client stock availability.

Processing orders in Office.

Courtesy calls to existing customers.

Introducing & marketing of new products.

Areas covered – Johannesburg City, Germiston & Rustenburg.

Reference: Lawrence Gerber – (Owner of Business)

Reason for Leaving: Home Based Business – Self Betterment


LPD Support / Internal Sales Consultant – (Aug 2007 – June 2009)



Quotations & Orders on Pastel Evolution.

Assisting walk in customers in showroom.

Arranging meetings for the Sales Reps with Security Companies.

Assisting with daily Admin duties.

Reference: Paul Van Blerck.

Reason for Leaving: Company Liquidated.

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