ELIZABETH THOMPSON-BARRETT

**** ******* ******, *** ****, Denver, Colorado 80249

Cell: 970-***-**** - actpz1@r.postjobfree.com

PROFESSIONAL SUMMARY

I'm an Entrepreneur and Restaurant Management Professional with over 18 years' experience in the Restaurant industry. I've successfully managed a chain of 10 fast food restaurant and 105 staff. We saw high-volume in sales dollar and excellent growth in the brand. I'm focused on setting high expectations, raising service standards, reducing cost and waste. I'm very experienced with finance, budgets, operations, customer service, recruiting, staff development & training, inventory management, project management, special events, vendor contracts and negotiations.

SKILLS

Service Oriented Inventory Control & Record Keeping

Proven Cost Control Expert Result Oriented

Natural Leader Strong work ethic

Excellent conflict resolution skills Proven Sales Record

Contract Drafting Marketing

Strong Analytical Skills Exceptional Communication Skills

Strong Interpersonal Skills Superior Customer Service Skills

WORK HISTORY

09/2015-Present District Manager

United Pacific LLC - Denver Co

Currently manage four different Restaurant Concepts in the Final Approach at Denver International Airport.

Recruits and trains staff for each restaurant concept; Dunkin Donut, Subway, Z Pizza and Baja Fresh.

Reduce Food and Labor Cost by 10% and 15 % respectively over a 3 months’ period.

Negotiated a 10% price reduction on some proprietary items.

Accomplish all Sales targets set over the past 5 months.

Ensure all concepts utilized best practices in their daily operation.

Reduced operational expense by 28% by reducing labor, food, pilferage and waste cost and increase Restaurant Manager’s accountability.

Increase Food & Beverage sales by 15% due to upselling and promotional/specials.

Reduced staff attrition/turnover by 10% through cross training and improved morale.

Implemented safety procedures to reduce accidents for staff and guest.

Passed all Health and Franchisor Inspections.

Submit daily, weekly and monthly Accounting reports to Head Office.

Monthly Profit & Loss Account Power Point Presentation to the Director of Operations.

12/2004 - 05/2015 Managing Director/CEO

JOLE Restaurant & Caterers Company Limited – Kingston, Jamaica

Managed 10 locations & 105 employees, inclusive of Administrative and Accounting staff.

Formulated and Implemented all strategic and tactical plan for the growth of the organization.

Conducted monthly Managers’ meeting to ensure organizational objectives are understood, targets are met, evaluate problems and find workable solutions.

Provided onsite and offsite training for staff, which reduced staff turnover by 45% over a 3 year period. A family atmosphere was cultured and fostered in the organization.

Successfully lead key projects which resulted in the acquisition of 9 new locations in 5 years.

Customer retention was increased year over year due to superior customer service standards, exceptionally clean environment and excellent food quality.

Minimize loss and repair of equipment by 25%. Through proper training on equipment usage cleaning and scheduled maintenance.

Marketing of promotions/lunch specials in each location which saw increased sales of 10-18% by each location.

Increased profits by 25% over a 2 year period, by controlling operational expense, food and labor costs on a monthly basis.

Produced sales forecasts, annual budgets and schedules to reflect desired productivity and sales and profit targets.

Implemented HACCP process to our operation to optimize our food processing delivery.

Negotiated all Vendor contracts.

Performed monthly restaurant walk-through to ensure all set protocols are followed.

Displayed exceptional communication and strong interpersonal skills to establish positive relationships with employees, vendors and guests.

Planned and executed many projects including government department functions exceeding 1000 persons in attendance.

Promoted the business through participation in and sponsorship of community events.

Created fun team building activities to engage staff and boost morale.

Set, achieved and superseded annual sales target and profit margin annually.

07/2004 to 12/2004 Accountant Payables Department (Temporary)

J. Wray & Nephew Company Limited. Kingston, Jamaica

Preparation of Audit Schedules.

Posting Journal and General Ledger Entries.

Prepare Monthly Profit & Loss Statement.

Prepare Monthly Trial Balance.

Balance Monthly Bank Reconciliation Statement.

Authorize Payments for Creditors.

Monthly Payroll Preparation.

01/1999 to 04/2004 Restaurant Manager

Moos Caribbean Bar & Grill –Manhattan, New York

Increased customer retention by delivering impeccable customer service.

Approved vendor invoices for payment.

Recruited, hired and trained staff in the different areas of the operation.

Process Bi-weekly Staff Payroll.

Developed a professional cadre of staff due to continuous training.

Implemented industry best practices were executed.

Increase sales by 15% within 2 year.

Resolved customer complaints and discrepancies to customer satisfaction.

Maintained food quality, customer service and aesthetics/cleanliness.

Produced daily, weekly and monthly Accounting Reports for the CEO.

Increased profit & reduced loss by holding staff accountable for the company resources, and implementing strategies to manage inventory.

04/1996-02/1998 Restaurant Manager

Pizza Hut International - Jamaica

Conducted daily pre-shift meetings to ensure organizational efficiency and direction.

Executed all Pizza Hut International protocol to ensure food quality and excellent customer service standards were consistently met.

Scheduled and directed staff in daily work assignments to maximize productivity.

Maintained a guest friendly environment.

Recruited, hired and trained staff for every area of the operation.

Executed weekly inventory management.

Submitted weekly and monthly accounting reports to Head Office.

Surpassed projected Sales and profits within our 1st year of operations by 18%.

Processed bi-weekly employee payroll.

Continuous customer service training to ensure impeccable delivery.

Reduced staff turnover by having a fun filled work environment.

EDUCATION

2015 Franchisee Certification: Restaurant Operation

Dunkin Donut University - Braintree, MA

Restaurant Operations 1 & 2

2009 Bachelor of Science: Hospitality Management

University of Technology - Kingston Jamaica

2002 Diploma: Business Administration

Stratford Career Institute - Washington, DC

1996 Associate of Science: Business Administration

University College of the Caribbean – Kingston, Jamaica

1993 Certificate: Business Administration

University of Technology - Kingston, Jamaica

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