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Customer Service Manager

Location:
Raleigh, NC
Posted:
February 27, 2016

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Resume:

LeKuetta Chavis

**** ********** *****

Raleigh, NC 27610

(678) 907 2519mobile

actpxs@r.postjobfree.com

Objective

Obtain a position with a company to utilize and apply my Management skills seeking challenging position with responsibility and the opportunity for advancement.

Qualifications

1 0+ years excellent customer service

E xtensive experience in Microsoft Suites and Internet savvy

M aintain client confidentiality, discreet and ethical

H ighly motivated with excellent communication and negotiation skills

A ccounting, Administrative, and Secretarial experience

T yping speed of 70+ wpm and data entry knowledge

E xperience in Yardi Enterprise & Voyager, Rent Roll, Onesite, System 21, & Resman property management software

G race Hill Training, Tax Credit and Section 8 experience

W ell organized, team leader, detail oriented, self motivated, persistent, logical thinker, innovative and problem solving skills Education

1 999 2003 American Intercontinental University, Atlanta, GA

1 993 1997 Southern High School, Durham, NC

Professional Accomplishments

● 2011 Certified Apartment Manager Course National Apartment Association

● 2011 Emergency Management: Disaster Plan Certificate Triangle Apartment Association

● 2011 Certified Pool/ Spa Operator Certificate Triangle Apartment Association

● 2010 Top Collections Award Lexington Asset Management

● 2010 Top Occupancy Award Lexington Asset Management

● 2010 Most Improved Property Award Lexington Asset Management

● 2010 Top Performance Award Lexington Asset Management Work Experience

February 2009 December2015 Lexington Asset Management Raleigh, NC Title: Multi site Property Manager 280 units

Weekly reports, market survey, responsible for property promotions, resident retention, schedule read and/or listen to resident requests/complaints in a calm and open manner, responsible for daily operations: occupancy, delinquency, approval process of qualified tenants, process evictions,, resident retention, resident work orders, leasing, collections, and marketing, walk vacant units, ready units, move out units, maintain monthly budget, help maintenance team maintain their maximum capability of the budget to turn units to ready within 3 5 business days, calculate and collection of daily rent, prorate charges, late fees, and percentages. Perform reference, credit and criminal background checks, maximize rent revenue through rental info, financial info, and rent increase, correct resident exceptions by posting month to month, move ins, resident notices and performing deposit accounting, assign and perform general administration or general office duties, and delivering exceptional customer service. March 2010 July 2010 Lexington Asset Management Raleigh, NC Title: Assistant Property Manager – 120 units

Assume responsibility for making decisions in manager’s absence, rent posting, accounts receivable/payable, monthly close out, select tenants and maintain consistent occupancy, monitor and maintain work order and purchase order system, work with vendors, visually inspect apartments for move ins, collections on in house delinquents and move out collection accounts, coding and invoicing monthly bills to vendors and contractors, assist manager with monthly budget, creating ideas with teammembers to have a positive impact on the occupancy, maintained monthly marketing schedule as well with managing daily and weekly follow up marketing calls. Always providing simply superior service

February 2009 March 2010 Lexington Asset Management Raleigh, NC Title: Leasing Consultant 280 units

Responsible for conversion of telephone and walk in prospects to leases, weekly/monthly reports, coordination of day to day activities of the development, in accordance with the standards established by Lexington Asset Management Company, Inc., assist in maintaining office clerical, filing and record keeping systems, identify and strive to meet the resident’s needs. Marketing: respond effectively to telephone inquiries to generate prospective resident visits to the property, show and demonstrate apartments, utilizing sales skills to demonstrate market ready product and availability to close prospects, follow up with prospective residents, monitor telephone and walk in traffic at property via welcome cards and traffic logs, walk model tour route and opens models daily to ensure quality presentation, obtain lease information and complete lease applications, conduct required credit and reference checks, set up and maintain lease files, conduct monthly market surveys, perform move in inspections with new residents, review Welcome packet with new resident in a timely manner, maintain legal records/files, input daily activity on daily and vacancy reports. Assist with resident relations: Prepare and process resident service requests, assist with resident problems and complaints concerning rent payments, service requests, etc. prepare newsletters and promotion flyers, assist with the planning of community activities and events. March 2008 December 2008 Alpine Corporation, LLC Roxboro, NC Title: Property Manager 50 units

Weekly reports, market survey, responsible for property promotions, resident retention, schedule evictions and file evictions court paperwork, read and/or listen to resident requests/complaints in a calm and open manner, responsible for daily operations: occupancy, delinquency, approval process of qualified tenants, eviction log, renewal log, leasing, collections, and marketing, walk vacant units, ready units, move out units, maintain monthly budget, help maintenance team maintain there maximum capability of the budget to turn units to ready within 3 5 business days, well execute the outstanding performance of customer service. July 2005 February 2008 Hometowne Communities, Inc. Property Atlanta, GA Title: Assistant Property Manager 330 units

Calculate and collection of daily rent, prorate charges, late fees, and percentages. File dispossessory warrants, schedule evictions, perform move out inspections and assess additional charges, perform reference, credit and criminal background checks, maximize rent revenue through rental info, financial info. and rent increase, schedule and perform lease renewals, review and correct resident exceptions by posting month to month, move ins, resident notices and performing deposit accounting, assist manager in duties assigned general administration or operations support, Lease up apartments, customer service, marketing, resident retention, resident work orders, prospect correspondent and follow up, general office duties, verify documents for correctness appropriateness, adequacy and conformity to establish requirements, follow up on requests or discrepancies, prepare new leases and assemble move in packages, filing, answer the phones and greet prospects with an inviting attitude. December 2001 July 2005 Miles Properties, Inc. Atlanta, GA Title: Assistant Property Manager 358 units

Assume responsibility for making decisions in manager’s absence, rent posting, accounts receivable/payable, monthly close out, select tenants and maintain consistent occupancy, monitor and maintain work order and purchase order system, work with vendors, visually inspect apartments for move ins, collections on in house delinquents and move out collection accounts, coding and invoicing monthly bills to vendors and contractors, assist manager with monthly budget, creating ideas with teammembers to have a positive impact on the occupancy, maintained monthly marketing schedule as well with managing daily and weekly follow up marketing calls. Always providing simply superior service

Ju ne 1999 December 2001 Village of College Park Apartments Atlanta, GA Title: Property Manager 104 units

Monday morning reports, market survey, sodas, reports, responsible for property promotions, resident retention, schedule evictions and file dispossessory warrants, read and/or listen to resident requests/complaints in a calm and open manner, monthly check runs for invoices for current 30 day period, responsible for daily operations: occupancy, delinquency, month end report and accounting month end report, disposition log, renewal log, leasing, collections, and marketing, walk vacant units, ready units, move out units, maintain monthly budget, help maintenance team maintain there maximum capability of the budget to complete make readies within 3 5 business day, well execute the outstanding performance of customer service.



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