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Medical Assistant Customer Service

Trenton, MI
February 27, 2016

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Kimberly A. Perry, CMA, COHC

***** ********* ***** # ***

Riverview, MI 48193



Nazareth College, Nazareth, Michigan. Courses included Pre-Med/Management in Healthcare Facilities.

National Institute of Technology (Everest Institute), Southfield, Michigan. Medical Assistant Diploma..

Wayne State University, Detroit, Michigan. “Certified Occupational Hearing Conservationist” Certificate



COHC, DOT Drug Screening, Respirator Fit Testing (RFT), Pulmonary Function Testing (PFT), Cardiopulmonary Resuscitation (CPR) and Hair Drug Screening


15+ years training and experience in physiology, anatomy, medical vocabulary, recordkeeping, accounting, lab techniques, administering medications and diagnostic procedures.

Excellent Customer Service/Client Relations. Committed to Patients’ Wellness and Well being.

Demonstrated ability to work with diverse populations in complex environments.

Creative Problem Solver - Strong Analytical Skills, Organized/Strong Work Ethic

Ability to work independently while performing assigned administrative services.

Great Communicator – Public Speaking, Presentations, member of Henry Ford “WOW” team.

Computer Literate -Proficient in Microsoft Word, Excel, Spreadsheets, Database software, etc.

Market Health Services as required.

Technical Writing -Reports, Test Results and business correspondence.

Concentra Medical Center – 11700Metro Airport Center Dr., Romulus MI – 4/2014 to present

Urgent Care/Triage Specialist

Pre-employment physicals

X-rays, blood draws, urinalysis dips and other laboratory related procedures

Medical Assistant roles and responsibilities/ front and back office/supply orders

Preceptor/Trainer for new hires- policy and procedures, equipment handling

Appointment scheduling

Professional History- 1997-2014

Henry Ford Health Systems- Occupational Health, Detroit, Michigan

Medical Assistant for Henry Ford’s Internal Medicine Department (1997-1999).

Medical Assistant (Care Partner) for Henry Ford’s Oncology Department (1999-2000).

Medical Assistant II for Henry Ford’s Transplant Surgery/Vascular Access Department (2000-04).

Medical Assistant II/Coordinator for Henry Ford’s Occupational Health/Mobile Health –One (2004-2014)

Drove Mobile Health Unit on site to clients to conduct OSHA/MIOSHA related physical. Training of staff, participated in hiring of new staff. Preparation for Mobile projects, packets, supply ordering, mobile maintenance, weekly, monthly reports and Excel spreadsheets. Implementation of training policies.

Traveled out of state conducting physicals for Military personnel. Liaison between occupational health and clients. Conduct on site random drug testing. Participation in wellness Health Fairs. Processed and submitted reports and results for client(s) after each project/event.

Civic Engagement & Service on Boards of Directors and Advisory Boards

Henry Ford Hospital Employee Advisory Group

Henry Ford Hospital Employee Grievance Committee

American Heart Walk

American Kidney Walk

Awards & Honors: “Occ Star” Awards for Outstanding Professional Performance-2009 &2010

References Furnished Upon Request

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