Joyce Thornton Redmond **** Saratoga Drive

Columbus, GA 31907

404-***-****

actomh@r.postjobfree.com

Highly motivated and tenacious human resources professional, offering extensive years of experience in recruitment and retention, training, conflict resolution, change management, labor relations, and benefits administration, combined with expertise in labor and employment law, including compliance investigations.

AREAS OF EXPERTISE

Managerial: - Performance Management – Employee Engagement – Change Management – Communication

- Coaching - Personal and Team Development – Leadership Competency – Work Skill Development

Operational: - Project/Program/Resource Management – Best Practice Development – Measurement and

- Reporting - Needs Assessment and Analysis

Technical: - Performance Metrics – Learning Management Systems – HRIS Management Systems – Surveys - - Analysis

EXPERIENCE

Human Resources Business Partner (7200 US Based Employees, Financial Services – Issuer & Authorizer)

TSYS, Columbus, GA 2015 – Present

Provide a consultative approach in the development of employee centered human resources solutions through cultural and process perspective organizational development.

Lead and participate in cross-functional work teams to increase employee engagement and implement solutions to improve the organization's overall employee engagement experience.

Lead and collaborate the commitment of highly effective working relationships and open communication throughout the human resources area. Assure the consistent implementation of positive employee relations programs and policies in the within the professional services acumen and the virtual financial services issuance industry.

Exhibit distinguished performance in developing and applying human resource information systems and associated administrative policies and procedures to achieve business plan objectives. Manage and execute staffing and succession plans and deliver comprehensive organizational development training.

Prepare job analysis and market evaluations, prepare and maintain position descriptions, salary structure and pay grade levels to effectively attract, motivate, and retain key employees with effective, career ladders, job families & compensation titling schemes.

Administer and coordinate major compensation initiatives for the exempt and non-exempt employee population within the financial services issuance industry. Develop and maintain professional and production based incentive plans.

Coordinated the implementation of competitive, equitable, performance oriented pay practices to drive and support specialized business growth utilizing leading edge methodologies, tools and techniques for national employee base of 4500 associates.

Human Resources Business Consultant

Consultant, Meridian, MS January 2013 – August 2015

Provide HR support for all business objectives including employee culture, recruitment, retention, employee related programs, and organizational development as a transitional HR consultant to ASURION.

Counsel and advise management on employee relations, performance management, training and development opportunities, staffing and retention, policy and procedure administration, and compensation planning and programs.

Provide Generalist experience with workforce planning, staffing, employee relations, performance management and coaching, organizational learning and development, team building, change management, succession planning, compliance, experience with benefits and compensation.

Work collaboratively with client groups to recommend new Human Resources approaches, policies, and procedures to effect continuous process improvement.

Assist leadership teams with implementation of policies and procedures to ensure compliance with employment laws and regulatory requirements and in all phases of awareness education and training programs.

Human Resources Manager (450 professional services employees – technical support/technical fiber installation)

ASURION (NEW Corp), Meridian, MS 2009 - 2013

Developed and implemented a full-service, multi-site, Human Resources Department from its inception with a full-time HR staff totaling five and annual budget responsibilities exceeding $700K.

Successfully maintained organizational leadership role of human resources function in which workforce expanded from 14 to over 350 employees and enabling company to maintain consistent annual revenue growth.

Developed a state based award winning associate training and development plan using a combination of case studies, on the job learning, stretch assignments, classroom and online learning, and coaching/mentoring to meet specific organizational objectives, build bench strength and address specific gaps in employee performance and business initiatives.

Successfully implemented a rigorous recruitment and selection process that reduced employee turnover from an average of 36% to 8% annually.

Created an onboarding process which reduced new employee ramp up time and learning curve by over 2 weeks.

Led and participated in cross-functional work teams to increase employee engagement and implemented solutions to improve the organization's overall engagement experience.

Administered a comprehensive compensation system that included base pay ranges, bonus structures and incentive plans that effectively integrated with the organization's performance management system and business strategies enabling the company to increase company revenues from $5 million to $26.2 million.

Established company-wide performance management system based on corporate culture, vision, and values resulting in increasing average employee productivity by more than 42%.

Successfully initiated and led due diligence tactical plans during the asset merger of ASURION and NEW that consolidated

functional activities and implemented departmental budget reviews identifying a positive savings over $1.8 million.

Senior Human Resources Consultant (425 manufacturing employees, 2 construction sites)

ThyssenKrupp Steel, Saraland, AL 2008 – 2009

Assessed organizational needs and consulted/collaborated with HR and Organizational leadership to develop solutions related to culture, employee performance and leadership development within a German-held international organization.

Conceptualized and developed HR policies and processes within a Greenfield 'rolled steel and stainless ' heavy industrial manufacturing site supporting US based Tier I Automotive manufacturers. Supervised all human resource functions, including recruitment, hiring practices, employee relations, training programs, and office management for two construction/manufacturing sites in Alabama. Reported to the VP of Human Resources.

Provided collaborative organizational design approach and associate development initiatives to address rapid start-up growth and infrastructure requirements, i.e. organizational restructuring, succession planning and team building. Performed as lead HRIS Integration Specialist for PeopleSoft and for all US-based manufacturing associates. Built and implemented the North American compensation and HRIS functions (previously handled at German-led corporate level), established new processes, standards and controls. This resulted in cost savings and strengthened the pay-for-performance culture.

Developed and administered a comprehensive employee benefits portfolio including a tuition reimbursement program and an employer-matching contribution 401(k) plan, and was able to maintain annual health insurance renewals for consumer driven offerings below national averages.

Organization's liaison with corporate and external legal representation to ensure new policies and programs comply with

state and local statutory requirements and to ensure positive and effective media and community relationships.

Senior Human Resources Associate (1100 manufacturing employees, 15 operational sites)

Mohawk Industries, Calhoun, Georgia 2006 – 2008

Led and collaborated the engagement of effective working relationships and open communication throughout the human resources area to assure the consistent implementation of positive employee relations programs and policies in the textile manufacturing industry.

Distinguished performance in developing human resource and administrative policies and procedures to facilitate business plan objectives, including sales and production incentive plans, staffing and succession plans and comprehensive training.

Prepared job analysis and market evaluation, prepared and maintained position descriptions, salary structure and pay grade levels to effectively attract, motivate, and retain key employees with effective, career ladders, job families & compensation titling schemes.

Coordinated the implementation of competitive, equitable, performance oriented pay practices to drive and support specialized business growth utilizing leading edge methodologies, tools and techniques for national employee base of 1100 associates.

Provided consultation to management/staff on non-exempt pay decisions, policy and guideline interpretation and job evaluation including the design of creative solutions to specific employee rewards programs.

Administered and coordinated major compensation initiatives for the non-exempt employee population within the manufacturing facility. Completed Annual Staff Merit review cycle, Salary Budget planning, Pay Plan Restructures and FLSA Reviews.

Employee Rewards & Talent Acquisition Lead (700 supply chain, distribution and logistics employees – 8 logistical sites)

UPS – Supply Chain Solutions, Alpharetta, Georgia 2005 – 2006

Coordinated the implementation of the Supply Chain distribution/service division restructured HR function as a business partnership in support of the division strategic directives. Identified core competencies, corrected deficiencies and established performance metrics. Collaborated with the business unit President to identify organizational restructuring issues; consolidated business units; reorganized HR Shared Services resulting in cost reduction measures exceeding $8 million. Implemented cost-effective employee benefits plans including 401K and pension plans which significantly reduced merged corporate benefit expense for a 6.58% reduction in contrast to 13% increase from the preceding year.

Responsible for planning, directing, and administering all aspects of human resources service delivery including employee relations, employee benefits for a global and regional area supporting approximately 3000 technology and engineering employees. Utilized Six Sigma methodology to drive alignment of employee critical performance factors and performance measurements with strategic business imperatives to increase productivity. Successfully launched newly integrated Global HR Shared Services model. Delivered strong performance results by leading and supporting a strategic HR business plan critical to a successful competitive designation as 2008 & 2012 Supply Chain Logistics Provider for the World Olympics Organization.

Human Resources Consultant (Manufacturing Client base – 500 to 2500 employees)

MGS Management Consulting, Temecula, CA 2001 – 2005

Provided consulting services to client organizations from start-ups to multi-national organizations in manufacturing, technology and professional services industries. Conducted HR due diligence Start-ups, Mergers and Acquisition & Pre-IPO Multinational Workforce Compliance Audits. Created and collaborated innovative HR infrastructures that delivered strong sustainable results. Recognized Change Agent for cultural integration and managing due diligence, compliance and integration of acquisition and mergers.

Employee Services Manager (286 professional service employees) – B2B E-Commerce Exchange)

IDAPTA, INC., Atlanta, Georgia 2000 – 2001

Research, explore and identify human resources training needs and options supporting the strategic planning goals of anytime, anyplace workplace development/ learning without limits, including online training. Identify and examine current and emerging training tools and appropriate delivery methods for employee development and federal, state and local compliance. Manage day-to-day aspects of multiple, often complex projects of varying scope for green- field ISP. Establish work plan and staffing for each phase of functional area development. Designed performance evaluation systems with incentive bonus formula, salary administration and evaluation plan, analyzed market trends and developed competitive pay ranges and target bonus for compensation programs

Employee Services and HRIS Manager (600 manufacturing employees)

NATIONAL SERVICE INDUSTRIES, Atlanta, GA 1996 - 2000

Employee Relations Manager

Employee Benefits & Risk Manager (700 manufacturing employees)

AMERICAN SIGNATURE, Atlanta, GA 1990 – 1996

EDUCATION

MASTER OF PUBLIC ADMINISTRATION

Kennesaw State University - December 2016

BACHELOR OF SCIENCE

Kennesaw State University - Human Services

OTHER TECHNICAL SKILLS:

WorkDay 25; PeopleSoft, Query/ Crystal Report Writer; Taleo; GPS; Java; HTML; UltiPro – Query, Report Writer and Analysis; SAP; SAS; SPSS; SharePoint; Oracle; Access; SQL/SQR Report; Writer; Ceridian/ ADP Payroll Processing Experience; Kronos Timekeeping Systems; ADP Enterprise; Microsoft Office Professional; Dream Weaver; HTML Web Publishing; MS Publisher and MS Project Certified; Senior Professional in Human Resources; SPHR SHRM Seeking Certification 2015; Performance Technologist; International Society for Performance Management; Certified Employee Benefits Specialist, Module Seven, World at Work; Certified Trainer, Total Quality Management; Certified Zenger Miller Trainer; Baan Lean Manufacturing Trainer; Association for Manufacturing Excellence (AME).

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