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Administrative Assistant Manager

Location:
Charleston, SC, 29401
Salary:
35000
Posted:
February 25, 2016

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Resume:

Teresa Lauterbach

******************@*****.***

C: 843-***-****

PO Box 1894

Myrtle Beach, SC 29578

Career Summary

Professional Administrative Assistant with 20+ years experience working primarily in the Hospitality industry managing business relations and special projects at the senior management level. Served as the primary point of contact for and liasion between management, sales teams, personnel, clients, and vendors. Maintained excellent written and oral communication skills, problem resolution abilities, and a high level of confidentiality. Equally effective in basic accounting skills and advanced word processing support.

Professional Experience

Administrative Assistant

World Choice Investments, LLC October 1998 – January 2016

DBA: Dixie Stampede (1992-2010) & Pirates Voyage (2011-January 2016)

Myrtle Beach, SC

Performed various tasks as required by the General Manager and/or other department managers.

Responsible for the daily operation of a Mitel 5000 phone system with over 50 extensions.

Took and transcribed all staff meeting notes.

Sorted incoming mail and post/deliver outgoing mail.

Responsible for the upkeep of multiple databases, including guest email, purchase order logs, Kid’s Club and Imagination Library.

Compiled and distributed multiple daily and weekly reports, including daily guest surveys, weekly ticket sales results and monthly book orders.

Assisted with customer service requests and/or problems, including donation requests.

Operations manager for the company's philanthropic program for local children, Dolly Parton's Imagination Library (all ages under 5yrs).

oUpkeep of all mailing databases – active, inactive/undeliverable and graduates.

oInventory control of all supplies and requests for ordering.

oDistribution of all mailings regarding program, including returned book notices and registration material requests.

oOrganized and coordinated the annual Kid's Festival with approximately 3,000 to 5,000 in attendance.

Operations manager for the location’s complimentary program for children, Pirates Voyage Kid’s Club (all ages under 11 yrs).

oUpkeep of all mailing databases – active, inactive/undeliverable and graduates.

oInventory control of all supplies and requests for ordering.

oDistribution of all mailings regarding program, including welcome certificates and monthly birthday gifts.

Teresa Lauterbach Continued

Lead Night Auditor

Myrtle Beach Pelicans May 2007 – September 2015

TicketReturn.com Field, Myrtle Beach, SC

Verified open and closing totals of the safe daily.

Creation and break-down of all house banks daily.

Collected and verified all money drops throughout the course of the night.

Created end-of-day deposit and placed in safe for pick-up the next morning.

Assisted Concessions Manager with various reports as needed.

Clerical & Secretarial Positions

Kelly Temporary Services October 1997 – October 1998

Myrtle Beach, SC

Secretarial/clerical positions as required by client.

Administrative Assistant

Ravenel Associates, Inc. August 1995 – August 1997

Kiawah & Seabrook Islands, SC

Performed various tasks as required by the General Manager and/or other department managers.

Responsible for placing newspaper insertion orders for weekly classified advertising nationwide.

Inventory control on all advertising pieces.

Responsible for the daily operation of a multi-line phone system with over 30 extensions.

Produced weekly guest activities flyers for 2 rental properties.

Assisted in production of yearly attraction/dining magazine distributed to all rental guests.

Education

East Carolina University September 1989 – June 1994

Greenville, NC

B.A. In English, Concentration in Writing

Related course work included editing, advanced composition, non-fiction writing, and an internship with the university's own literary magazine, The North Carolina Literary Review.

Skills

All Microsoft Office programs, including

oWord

oExcel

oPublisher

oPower Point

ProVenue Ticketing software

Venus 1500 Digital Display software

Mitel 5000 Communications Platform and software

Stamps.com software

Pitney Bowes DM525 digital mailing system



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