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Customer Service Manager

Location:
Maryland Heights, MO
Salary:
10.00
Posted:
February 25, 2016

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Resume:

Charles J. Galaske

**** *********** **.

Maryland Heights, MO 63043

314-***-**** Home

314-***-**** Cell

Objective:

A position in management or payroll administration.

Relevant Skills:

Management/Supervision

Supervised 3-200 employees in arena, movie theatres, and offices

Scheduled workers to cover all jobs trained and coached associates.

Managed inventory, traced usage and re-ordered for entertainment venues ranging from $ 10,000 - $1,000,000 in food and beverages.

Handled daily cash receipts averaging $8,000 at theatres to $150,000 at the St. Louis Arena

Payroll/Accounting

Lead 3-12 accounting clerks/office specialists in variety of payroll/accounting tasks.

Processed all aspects of payroll for wide variety of clients (3-225 employees).

Set-up computerized payroll/accounting systems using standard brand name software (Peachtree, AME, and Quicken).

Prepared profit/loss, accounts payable/receivable and other standard documents.

Customer Service/Relations

Monitored customer trends, devised/implemented changes to improve service.

Started new techniques to reduce customer waiting times and increase profits.

Introduced nachos to theatre menu (first indoor serving in St. Louis area).

Created special promotions to increase traffic/sales.

Work Experience

Assistant Manager Various Movie Theatres St. Louis, MO/Collinsville,IL 13 years

Payroll Manager/Head Cashier Sportservice St. Louis, MO 2 years

Payroll Manager Scharf Tax Service St. Louis, MO 22 years

Default Cash Processor CitiMortgage St. Louis, MO 18 years

Owner C J & T Company St. Louis, MO 3 years

File Clerk MetLife St. Louis, MO 1 year

Education

Diploma Cleveland High School St. Louis, MO 1974

Completed 60 credit Maryville College St. Louis, MO 1982-1987

Hours toward B.S.

Volunteer Activity

Donated 1,000 hours to charity events and club activities Sertoma Club 1993-2002

Performed variety of tasks for fund-raising carnival St. John Bosco Church 1994-2003

Sold Raffle tickets/other times for charities St. MO 1991-2008



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