RICHARD R. UNTIVERO

**** ********* **. *** ****, Manila, Philippines

Mobile no.: +639*********

actgjw@r.postjobfree.com

OBJECTIVE:

To immerse in a working environment where I can actively participate in sharing my knowledge and skills for the betterment and success of this company, thus, help this company attain its vision and mission for the benefit of the society as well as improvement of everyone’s life.

PERSONAL SKILLS AND ABILITIES:

Flexible

Basic computer literacy

Ensure task are completed on time

Efficient and Hardworking Individual

Good written and verbal communication

Result-driven, team-oriented, and possess a personable demeanor as well as positive attitudes

Exceptional versatility with the ability to manage multiple tasks even in a pressured environment

JOB DESCRIPTION: CUSTOMER / PASSENGER SERVICE AGENT

Passenger service agent acts as a ground host or hostess and is highly visible and helpful to the public. Passenger service agents provide assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.

WORK EXPERIENCES:

Skylogistics Philippines Inc.

Ground Handler of Philippine Airlines

PAL Gate 2, Andrews Ave. Nichols Pasay City

August 17, 2012 – November 30, 2015

Passenger Service Division – Customer / Passenger Service Agent

Duties, Responsibilities, and Work areas:

Check-In counter: Domestic and International, Boarding Gates, Transfer Desk, and other related job within the work premise.

Philippine Airlines: PAL Learning Center

540 Padre Faura Cor. Adriatico Streets Ermita, Manila

February 08, 2011 – March 29, 2011

Inflight Services Training Department – Administrative Staff

Duties and Responsibilities:

Filing of training records

Inventory of safety equipment

Encoding of post course evaluation reports

Answering telephone queries

Training support staff

And other duties as may be required by the staff assistant to the senior manager

Far Eastern Travel Agency, Inc. (FETA)

2nd/F De Leon Bldg. 1151 M.H. Del Pilar cor. Nuestra Sra. de Guia, Ermita, Manila

November 08, 2010 – December 20, 2010

Sales and Marketing Department – Administrative Staff

Duties and Responsibilities:

Filing of records

Answering telephone queries

Compiling of Travel Packages

Assisting clients

And other duties as may be required by the superiors to the manager

TRAINING(S), SEMINAR(S) AND LECTURE(S) ATTENDED:

One Stop Shop (OSS)

Organized by Skylogistics Philippines Inc. and Philippine Airlines

PAL Learning Center: 540 Padre Faura Cor. Adriatico Streets Ermita, Manila

January 2013

Philippine Airines Simplified Solutions (PSS)

Organized by Skylogistics Philippines Inc. and Philippine Airlines

PAL Learning Center: 540 Padre Faura Cor. Adriatico Streets Ermita, Manila

October 2012

Integrated Passenger Handling and Baggage Computation

Organized by Skylogistics Philippines Inc. and Philippine Airlines

PAL Learning Center: 540 Padre Faura Cor. Adriatico Streets Ermita, Manila

July 2012

USA, Canadian, Schengen, Australian and Chinese Documentations and Impostor Detection

Organized by Skylogistics Philippines Inc.

PMAO, NAIA Centennial Terminal 2, Pasay City

Random dates taken from year 2012 to 2014

And others upon request, airline related trainings and seminars.

EDUCATIONAL BACKGROUND:

Tertiary : Pamantasan ng Lungsod ng Maynila

(University of the City of Manila)

Intramuros, Manila, Philippines

Bachelor of Science in Tourism, Hotel and Travel Industry Management

S.Y. 2008 – 2012

Secondary : E. Rodriguez Jr. High School

Mayon Avenue, Laloma, Quezon City, Philippines

S.Y. 2004 – 2008

Primary : Juan Sumulong Elementary School

Aragon St. Sta. Cruz, Manila, Philippines

S.Y. 1997 – 2004

PERSONAL DATA:

Birth Date : September 28, 1991

Birth Place : Manila, Philippines

Gender : Male

Civil Status : Single

Citizenship : Filipino / Philippine Passport Holder

Height : 5’8”

Weight : 64kg.

Religion : Catholic

CHARACTER REFERENCE(S):

Ms. Nelia V. Gastrock

Senior Inflight Training and Development Specialist

Philippine Airlines Learning Center

Landline: +635268840

Ms. Adorable Espejo

Supervisor

Skylogistics Phils. Inc.

Mobile no.: +639*********

Mr. Manuel Gamban

Duty Manager

Skylogistics Phils. Inc

Mobile no.: +639*********

I hereby certify that all the above information and data are TRUE and CORRECT to the best of my knowledge and belief.

RICHARD R. UNTIVERO

Applicant

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