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Shelter Manager

Nanticoke, Ontario, Canada
February 08, 2016

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Original resume on Jobvertise


Sue Dawkins

* **** ******

Nanticoke, Ontario N*A 1L0

H: 905-***-**** C: 1-647-***-****


A dynamic, versatile mature, professional seeking full-time employment within a client focused organization in

order to provide resources and tools toward providing a better quality of life. I possess a solid background in:

Shelter /Transitional Housing/Residential Management/ knowledge of RTA/

Program Development /Staff/Volunteer Recruitment / Training / Management

Employment / Life-skills Development /Placements for Mental Health Consumers

Office Administration. Special Event Planning / Managed Early Childhood Centres.

Demonstrated experience in human social service and customer service based environments

Demonstrated ability to interview, assess the needs of individuals of all ages, providing creative

solutions to barriers and personal challenges. Working knowledge of mental health and addictions.

Demonstrated effective interpersonal and communication skills.

Driven, self-directed, team leader, builder and player.

Creative, innovative, resourceful - able to meet and exceed goals and objectives.


Managed staff and daily operations of shelter for men.

Improved quality of life for homeless men by providing better living conditions, via development of

tighter screening/security processes, coordinating refurbishment of 174 individual units, assessment of

individual needs, via case management.

Invited to return to former employers - recognized for superior management abilities

Placed 68% mental health consumers into community volunteer /employment placements.

Reduced business deficit from approximately $500,000.00 to $11,000.00 in 2.5 yrs.

Implemented with success youth program expansion from 1 to 12 schools and under budget, while

reporting to 2 organizations.

Developed and fully implemented City of Hamilton Snow Angels program, from concept.

Trouble Shooter - Revitalized daycare centres - by Government invitation,

Improved quality of life for developmentally challenged adults by implementing appropriate

programming to compliment individual developmental needs.


Working knowledge of Hifis and HEESCIC standards.

Work collaboratively with Shelters, City of Hamilton Ontario Works, ODSP, and Housing Help Centre to

ensure homeless men receive appropriate support/funds for housing..

Good working knowledge of the Ontario Works and ODSP Programs.

Excellent working relationships with Community Partners, via effective communication.

Well developed assessment skills for individuals seeking appropriate community resources: Providing

solutions to those individuals seeking housing/addictions and mental health issues.

Improved efficiencies in all programs I have worked through re-development of procedures and

systems from operating under Inn Keepers Act to the R.T.A.

Organized, reported and scheduled all logistical components of programs.


Managed staff and daily operations, offering crisis support to shelter clients and staff.

Managed all aspects of the YMCA Residence of 174 units.

Developed and implemented City of Hamilton Snow Angels Program.

Managed all aspects of a group home for developmentally challenged adults.

Managed and supervised a complement of up to 30 staff.

Managed all aspects of early childhood education centres focusing on profitability and delivery of

quality client focused care.

Recruited, screened, managed, volunteer base of 200 + volunteers/special events/donations.

Page 2

Sue Dawkins 905-***-****


Dec 2014- August 2015 Mission Services Hamilton

Shelter Manager

January 2007 Oct 2014 YMCA Hamilton, ON

Residence Manager

2006 Volunteer Hamilton Hamilton, ON

Program Manager City of Hamilton.

Developed Snow Angels Program

Aug Oct 2005 (contract) Choices Dundas, ON

Coordinator (Manager) Adult Group Home

1999 2005

Coordinator of Volunteers Good Shepherd Centres Hamilton, ON

2003 2005

Facilitator (Teen Esteem Program) Big Sisters and YWCA Hamilton, ON

Director/Supervisor (13 yrs) Various Daycare Centres Peel Region


O Level Education

1970-75 Essex England

1977-79 College Degree Essex, England


2015. Personality Disorder. Trauma informed care

2015 Trans Inclusion

2015. Understanding and Managing Aggressive behaviour

2014 Health and safety for supervisors

2013 First Aid for Mental Health. First Aid/CPR A.E.D Certificate (Automated External Defibulator)

W HIMIS, -ill 168, AODA, Slips, Trips and Falls

2010 Participant in City of Hamilton Strategic Planning

Homelessness Initiative

2008.9 Participant in Halton Region Strategic Planning

Homelessness Initiative

2008 YMCA Entry Level Management Course

2007 N.V.C.I. (Non Violent Crisis Intervention)


2008 Public Relations/marketing committee member for PAVRO/CAVR National Conference -

HAV Executive committee member (3yrs)

2003 2005 VON committee member Education/Volunteer services for Palliative Care

Chaired Activities Committee for Big Sister Youth Services (1yr)


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