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Customer Service Manager

Location:
Hoffman Estates, IL
Posted:
February 01, 2016

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Original resume on Jobvertise

Resume:

AnnaMarie Klups

*** ******* ****** ******* *******, IL 60169

773-***-**** actcig@r.postjobfree.com

Skills

Proficient in Microsoft Office Applications and Ability to multitask effectively and work in a team

Electronic Medical Records software setting with little supervision

Experienced customer service skills on both telephone Familiar with office management and daily operation

and in-person procedures

Work Experience

Dr. Sylvia Lam Pediatrician, Hoffman Estates, IL 2015-2015

Medical Assistant

Escorted patients and parents to and from examination rooms and took patient vitals

Performed various medical procedures including measurement of head circumferences and lengths, strep testing, injections, and

blood drawings

Completed patient charting EMR software programs and regularly updated charts as needed

Educated patients on medication dosage, side effects, and any other inquiries made

Private Household, Hoffman Estates, IL 2008-2015

Nanny

Provided in-home care to medically challenge child, and transported to and from doctors appointments while monitoring

childs symptoms and any decompensations

Maintained household upkeep and prepared daily medications for child

Supported child at social events at school and in community to ensure wellbeing

Quest Diagnostics, Wooddale, IL 2004-2006

Client Services Associate/ Department Team Leader

Assisted physicians with gathering and releasing lab results electronically

Trained new employees on database procedures and supported sales staff as necessary

Prepared and maintained spread sheets for department manager

Distom, Inc., Elk Grove Village, IL 1998-2002

Production Manager

o Managed major printing accounts for sales staff while consistently handling insurance related production, distribution,

and oversaw assembly team

o Wrote job tickets and communicated with outside vendors to order supplies and maintain inventory

o Performed data entry responsibilities by entering bar code information into UPS directory

Account Manager

o Maintained spreadsheets for sales staff to monitor sales numbers and increase production

Receptionist

o Greeted and directed visitors and staff, ordered office supplies, answered multi-line phone system, and provided

accessory order support as needed

Education & Certifications

Harper College, Palatine, IL 2013

Associates Degree in Healthcare Management

Certificate in Medical Assisting

Member of Phi Theta Kappa Honor Society

Completed Externship of 200 + hours

o Suburban Lung, Elk Grove Village, IL

AnnaMarie Klups

555 Western Street Hoffman Estates, IL 60169

773-***-**** actcig@r.postjobfree.com

Performed patient intake, vitals, exam room set-ups, maintained inventory for medical supplies

Documented patient information in EMR system and completed patient call backs and pharmacy

authorizations

Completed clinical assignments: including tasks related to one-on-one patient contact, clerical responsibilities, and laboratory

procedures



Contact this candidate