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Customer Service Supply Chain

Location:
Troy, MI
Salary:
55000
Posted:
January 29, 2016

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Resume:

SUZANNE ORTIZ

**** ********* ***

Royal Oak, MI *8073

actbj8@r.postjobfree.com

713-***-**** (C)

248-***-**** (H)

SUMMARY

Bilingual, strategic Supply Chain professional with 15+ years’ experience in International & Domestic Logistics, Import-Export Compliance, Transportation, Distribution, Purchasing, SAP ( SD/MM/PP/WM), ASN, EDI, Warehouse, Inventory and Customer Service Management. Multi-industry experience in Medical Device, Automotive, Transportation, Oil/Gas, Polymer, Chemical and Ag manufacturing. Demonstrated analytical and problem solving expertise, managing/ prioritizing time-sensitive complex cross-functional assignments. Effective communication and interpersonal skills with the ability to collaborate with internal and external customers.

PROFESSIONAL EXPERIENCE

MITSUBISHI CHEMICAL Warren, MI 08/13-Current

As one of the ‘growth businesses’ in the portfolio, the performance polymers business has been expanding its manufacturing and sales of thermoplastic elastomers, cross-linked polymers, adhesive polymers, and conductive polymers. The key markets include; automotive, medical, food, and building industries in Asia, North America, and Europe.

Supply Chain Analyst – Contract

Manage vendor releases, ASN and EDI releases for various automotive part manufacturers (Tier 2 & 3) including re-order points, lot sizes, lead times with inventory and production

Coordinate daily production meeting and provide day to day direction to the team to ensure inventory targets and customer service levels are maintained

Prioritize packaging schedule with production for ocean and air freight shipment

Manage warehouse for on time shipments, inventory, and storage location of finished products and raw materials

Establish relationships with Marketing, Sales, Production, Quality and Finance to ensure best practices

International and Domestic shipments including printing shipping labels, BOL, Packing Slips, NAFTA, Commercial Invoices, AES filing, Certificate of Origin, Certificate of Analysis,

Ensure proper classification of import/export shipment

Interface with brokers, freight forwarders and 3rd party carriers, expeditors

Lead SAP contact for site (SD, MM, PP)

Initiate contact with transportation suppliers and collect data from them regarding possible solutions and pricing. Compare data from suppliers and determine best solution for the given cost savings problem

Establish and maintain business practices, procedures and documentation that ensure control of vendor releases, incoming material shipments, receiving documents, inventory levels, and material storage

MEELUNIE AMERICA Farmington Hills, MI 11/2012-06/13

Meelunie is worldwide supplier of agricultural ingredients, sweeteners and vegetable proteins to the food and non-food industry in over 80 countries. Established in Amsterdam in 1867 Meelunie BV is one of the leading companies in providing a vast portfolio of grain derived ingredients.

Senior Logistics Analyst-Contract

Establish long term agreements with qualified suppliers and increase supplier based to reduce costs and improve quality and service

Develop policies, procedures and processes for NAFTA region

Ensure Import and Export shipment compliance of all activities related to the operations of the company’s activities with U.S Customs and FDA regulations. (AES, ISF filings, Audits)

Classify all goods (Schedule B/HTS) develop and maintain relationships with freight forwarders and custom brokers

Coordinate purchases and intercompany pricing for worldwide locations and ( NAFTA)

Manage production schedules with Europe, Latin America, APAC, NAFTA regions to ensure on time deliveries and performance metrics

Daily interface with Freight Forwarders, Steam Ship Lines, Drayage, FTL, LTL, Bulk carriers, 3rd party warehouses and vendor managed sites to maximize storage costs, freight utilization

Creation of SOP’s (Order Entry, Purchasing, Warehouse/Receiving)

Negotiation of freight rates for international and domestic shipments various modes

Maintain MRP, Pricing, Forecasts and Inventory Management

Lead North American member for Process Improvement / Amsterdam trading team

VASCUTEK INC Ann Arbor, MI 03/2012-08/2012

Company Closed 09/2012

Vascutek, a Terumo company is a world leader in the design and manufacture of products that address the needs of vascular and cardiovascular clinicians throughout the world.

Senior Logistics and Procurement Manager

Project short and long term forecast for inventory, safety stock while utilizing MRP

Acquire and maintain current knowledge of federal/state/local regulations pertaining to lawful conduct of clinical studies, applicable international standards and specific country regulations

Maintain proper stock levels and ensure device accountability

Establish long term agreements with qualified suppliers to reduce costs and improve quality and service

Ensure Import and Export shipment compliance of all activities related to the operations of the company’s activities with U.S Customs and FDA

Classify all goods (Schedule B/HTS), develop and maintain relationships with freight forwarders and custom brokers

Liaison between Clinical Studies, Study Coordinators, Manufacturing and clinical sites to ensure proper inventory, service and quality levels are maintained

Creation of SOP’s ( Order Entry, Purchasing, Warehouse/Receiving)

GYRODATA Houston, TX 03/2010-02/2012

Gyrodata is the leading supplier of precision Wellbore services to Energy, Mining, Environmental and Construction industries. Company has over 1000 employees with offices strategically located throughout the world.

Global Logistics / Asset Management

Planning and organizing various projects to accomplish goals and initiatives with Global/Domestic Supply Chain

Manage efficient global movement of assets, oilfield supplies and parts for various business units

Ensure Import and Export shipment compliance of all activities related to the operations of the company’s activities with U.S Customs, Export licensing, government agencies, laws, and regulations. (FCPA, Anti-Boycott)

Create Commercial Invoices, NAFTA Certificates, Bill of Lading and packing lists

Responsible for coordinating import and export shipments globally (hazardous / non-hazardous: air, ocean, courier, truck and oversized equipment

Negotiation of freight rates for international and domestic shipments

Arrange all shipments to trade shows global and domestic

Point of contact for customs and all export licensing (SNAP-R)

Planning and purchasing stock items for various oilfield product lines (drilling, gyro, tools, surveying, mud motors, rotary steerable)

Daily reconciliation of items removed from stock locations to ensure proper allocation of cost centers

Compliance for all recordkeeping and yearly inventory audits

Development of all workflow procedures for each country

Proper classification U.S. Schedule B of exports and HTSUS for imports.

Support and/or oversee compliance of duty drawback program.

Developed Export Compliance Training program

BAKER HUGHES – Houston, TX 03/2008-07/2009

Baker Petrolite is a world leader in providing chemical, engineering and technology solutions to global hydrocarbon recovering and processing industries. Customers in oil and gas production, pipeline production, refining, petrochemical, utilities, aquatic herbicides, candle manufacturing, steel, personal care, paints and coatings

Supply Chain/Compliance Manager-

Ensures compliance of all activities related to the operations of the company’s import and export activities with US Customs and other government agencies, laws, and regulations. (FCPA, Anti-Boycott)

Manage supply chain operations for imports, coordinate raw material product schedules with production sites in USA for various product lines

Participate in contracts, rate negotiation, management and selection of Freight Forwarders, Custom Brokers, and Ocean Carriers

Provide mentoring and training and coaching for logistics, customer service and purchasing

Serves as primary contact with U.S. Customs officials including audits CF 28. CF 28’s, compliance, assessments, request for information, notices of action, protests and penalty actions, and all Homeland security programs

Developed Import Compliance Program and Import Manual

Provided assistance on new programming for Denied Party screening and training

Directs and coordinate QMR, Quarterly Management Review and reporting with service providers.

Creation and maintenance of standard operating procedures, tools, templates and policies

Work directly with all levels of management and business units to identify process improvements and execute trade compliance policies while supporting continuous flow of international trade

Maintain daily communication with worldwide locations on inventory status, asset management to assist with production schedules

. IMDG Certification

Work with carriers and depots via TMS to coordinate loaded and empty pick ups

Provide guidance on classification, HTS. ECCN, Valuation, Inco Terms

Member of Worldwide SAP Manufacturing Team

Coordinate shipment of hazardous and non-hazardous shipments domestically and globally

TFL USA CANADA INC. –The Woodlands, TX 08/2006-02/2008

Leather Chemical producer servicing the automotive, garment, footwear and upholstery industries

Manager Supply Chain and Customer Service

Manage relationships and negotiation of all rates for North American 3rd party Warehousing, Storage Contracts, Custom Brokers, Freight Forwarders and Carriers (Ocean, Truck, ISO, Air and Courier)

Develop, Manage, Lead, Train and Mentor a team of International and Domestic Logistics, Purchasing and Customer Service professionals

Created global logistics strategy with emphasis on Trade Agreements, (C-TPAT, Duty Drawback, Bonded Warehouses resulting in yearly savings of $18K

Ensure Import and Export shipment compliance of all activities related to the operations of the company’s activities with U.S Customs; Export licensing, government agencies, laws, and regulations. (FCPA, Anti-Boycott)

Coordinate purchases and intercompany pricing for worldwide locations and North American Toller’s

Manage production schedules with Europe, Latin America and US tollers and distributors to ensure on time deliveries and performance metrics

Renews and maintains required government licenses and import bonds.

Maintain MRP, Pricing, Forecasts and Inventory Management

Ensure compliance for all recordkeeping and yearly inventory audits

Approve all freight and warehouse invoicing

Power User for SAP Training in North American for SD, MM and Logistics modules

Improved lead times by 30% for all raw materials

Enhanced and improved customer on time shipments by 18%

CARGILL/MOSAIC – Houston, TX 05/04-07/06

International provider of food, agricultural and risk management products and services with 100,000 employees in 60 countries

Supply Chain Coordinator

Managed Supply Chain of raw materials and agricultural products for Houston distribution center via Barge, Vessel, Truck, Rail (unit and trains) and support 5 business units

Maximize dock utilization and warehouse space, bin rotation, tank inventories and monthly reconciliation for all products

Coordinate forecasts with sales and various Class 1 railroads to ensure equipment and on time customer deliveries

Developed 24/7 loading and discharge schedule for rail, vessel and barge and trucks to increase sales capacity and resulting in rail and barge yearly savings of $143K

Negotiate rail and barge rates for US Gulf Coast

Manage daily dock schedule for vessel/ barge discharge

Interface with US Customs, Freight Forwarders, US Coast Guard, Agents and USDA

Maintain daily communication with worldwide locations on inventory status, asset management to assist with production schedules and global market information

Lead Process Improvement team and SAP implementation project

TOTAL PETROCHEMICALS USA – Houston, TX 10/2000-05/2004

Global producer of polypropylene, polyethylene, styrene, polystyrene, base chemicals and transportation fuels and a division of the world’s 4th largest oil/gas company

Senior International Account Coordinator

Coordinate export shipments of rail, ocean, truck and packaged shipment of polymers ( PE, PP, PS)

Development of Mexico Logistics Network and bonded warehouse facilities in Mexico

Manage inventories and forecasts for International customers and 3rd party warehouses and yearly audit

Ensure compliance on all import/export documentation, Inco terms, letter of credit, NAFTA certificates and orders to cash via SAP.

Daily interface with Freight Forwarders, Steam Ship Lines, 3Rd party warehouses and global manufacturing plants to ensure proper inventory levels and timely deliveries

Provide technical assistance to current and future customers

Support International Sales Manager

CENTRAL TRANSPORT INTERNATIONAL– Warren, MI 10/93-08/2000

Regional LTL Carrier with operations in 44 States, Canada and Mexico

Mexico Operations

Manage Inbound and Outbound shipments to Mexico provide Bilingual Customer Service

Lead daily communication with Mexico sales office and border terminals to ensure proper equipment availability

Coordinate shipments with interline carriers, Mexican Carriers and Freight Forwarders.

Served as liaison between Executive Director of Mexico Operations and Mexico sales team.

Systematically tracked and monitored customers shipments daily.

Implemented International billing and rating software to improve A/P & A/R

Coordinate delinquent accounts with outside Mexican and Canadian Law firms

Strategically sourced daily for the plant operations and maintained warehouse inventories.

EDUCATION

Bachelor of Arts

Wayne State University 05/1991

SKILLS

SAP, JDE, Microsoft Office, Bilingual Spanish

COURSES

IMDG Certification 200-2012

VOLUNTEER

Houston Humane Society 2001-2012.

Royal Oak Animal Shelter 2012-current



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