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Administrative Support/Customer Care/Quality Assurance Specialist

Location:
Lithonia, GA, 30058
Salary:
negotiable
Posted:
April 08, 2016

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Resume:

DERRICK FORMAN

**** *** * ***, ********, GA ***** H: 404-***-**** C: 678-***-**** act9zr@r.postjobfree.com Performance-driven, goal-focused Administrative Support Specialist with 9+ years experience in project management, quality assurance, and customer care. Enthusiastic team player with strong work ethic and tenacity to succeed. Adept at developing and implementing processes that improve efficiency and achieve organizational objectives.

Attention to detail and accuracy

Data entry and analysis

Ability to fulfill staff and customer needs

Advanced MS Office Suite knowledge

Process improvement

Commitment to quality and service

Problem-solving skills

Staff training/development

Customer satisfaction

Exceptional communication skills

Ability to multi-task

Adaptability and responsiveness

Account Management Specialist, 08/2013 to 11/2015

Great Expressions Dental Centers – 1590 Oakbrook Drive, Norcross, GA 30093 Improved process initiatives to streamline workflow and increase efficiency. Executed account management in timely and accurate manner resulting in 20% revenue growth and customer satisfaction.

Facilitated inter-departmental communication to effectively provide customer support. Quality Assurance Specialist/Patient Services Representative/Staff Trainer, 04/2006 to 08/2013

Kool Smiles P.C. – 1090 Northchase Parkway, Marietta, GA 30067 Strengthened client relations and ensured compliance by monitoring performance and evaluating development of over 100 call center and office staff monthly. Increased company revenue by 10% through project management of "Smiles for Children" campaign.

Trained, coached, and mentored staff to ensure smooth adoption of company policies and procedures.

Site Supervisor, 06/2003 to 06/2005

Maplewood Afterschool Program – 124 Dunnel Road, Maplewood, NJ 07040 Honored with "Site Improvement" award for creating innovative programs and establishing strong rapport with clientele.

Spearheaded cross-functional initiative to retain client loyalty and expand customer base. Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

Bachelor of Arts: English,

Tuskegee University - Tuskegee, AL

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION



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