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Customer Service Management

Location:
Dover, DE
Posted:
April 05, 2016

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Resume:

NOREEN A. YOUNG

*** **** ***, ******, **

302-***-**** (H) act8en@r.postjobfree.com 302-***-**** (C)

CREDIT ADMINISTRATION / PORTFOLIO MANAGEMENT / LOAN ADMINISTRATION

Accomplished Credit Administration experience, encompassing 15 years in Commercial Lending. Adept in providing liaison between clients and relationship managers to facilitate smooth transition between agreement and full loan repayment. Proven abilities in training and supervising personnel and in developing and implementing process improvement to aid in efficiency and accuracy. Proficient in use of ACBS. Member, Society for Human Resources Management (SHRM). Seeking opportunity within the Financial Services department of an organization where expertise in loan administration and related job skills and expertise contribute to reduced risk and increased profits.

Financial Management

Risk Management

Account Management

Client Relationship Management

Regulatory Compliance

Writing and Proofreading

Team Facilitation

Research

Loan IQ

SELECTED CAREER HIGHLIGHTS

Oversaw daily operational aspects of a $220M commercial loan portfolio.

Managed the operational aspects of distressed/non-performing R/E loan portfolio.

Contributed to the recovery of 85% of a $9BB distressed R/E loan portfolio.

Provided documentation to help recover $105K embezzled from a company.

Provided agent support for various customers.

Contributed to reconciliation of erroneously serviced loans, letters of credit and NOSTRO accounts.

Updated and Automated Computerized Banking System to facilitate conversion and merger.

PROFESSIONAL SYNOPSIS

Finance

Reviewed documentation to ensure data integrity, legal and regulatory compliance and credit policies.

Effectively monitored portfolio risk in terms of delinquencies, maturities, and overdrafts.

Liaised with bank officers and managed all commercial loan systems for re-negotiated agreements.

Investigated, escalated, and resolved queries.

Operations

Served as liaison for customers and relationship managers.

Effected requests for principal, interest and fee payments.

Processed/recorded assignments, sales, and purchases.

Supervised and trained new personnel on policies and procedures of loan operations.

Managed daily operations of the USAF Office of Special Investigations.

PROFESSIONAL EXPERIENCE

Associate, Deutsche Bank, NA 2007 to 2009

Credit Product Administrator, Mizuho Corporate Bank 2005 to 2007

Post Settlement Analyst, JP Morgan Chase Services 2005 to 2005

Portfolio Administrator, Mizuho Corporate Bank 2000 to 2005

Portfolio Administrator, (1990 to 2000), Barclays Capital 1985 to 2000

Secretary, (1985 to 1990)

EDUCATION

MSA, Human Resources Management, 2007, Central Michigan University

B.S., Business Administration, 1990, Medgar Evers College, City University of New York

MILITARY

Assistant Director of Administration, 1983 to 1985, The New York Army National Guard, United States Air Force

Additional Information

Student, Delaware Technical Community College, Dover, DE 2013 to 2015

Relevant Courses: Finance; Organizational Behaviour; Critical Reading & Thinking; Technical Writing & Communication; Review of Math Fundamentals; Sociology.

Caretaker 2009 to 2013



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