Customer Service Manager
Resume:
John H. Williams
Troy, MI *****
************@*****.***
Summary:
Manager with 15 years of experience in casual, fine and corporate dining. Areas of expertise include customer service, employee coordination, cost/profit management and cocktail creating with extensive knowledge of craft beer.
Expertise:
Ability to handle/resolve problems
Forensic accounting and analysis
Certified Beer Server(Ciccerone)
Strong customer relationship skills
Food cost control specialist
ServSafe food and alcohol certified
Consistently stayed under quarterly controllable expenses
Compiled and maintained records of food use and expenditures
Department productivity
Implemented and executed new menu rollouts and beer/cocktail menus
Experience:
Restaurant/Bar/Banquet/Property Manager, 08/2015 – 03/2016
Crowne Plaza Hotel – Auburn Hills, MI
Manage daily operations of bar/restaurant including inventory and all beverage ordering
Oversee set up, execution, and staffing of all banquets and meeting rooms
Act as evening general manager of property, including all departments
Assistant Managing Partner, 01/2014 – 06/2015
Bagger Dave’s Burger Tavern – Berkley and Bloomfield locations
Manage daily operations within all departments
Developed and monitored staff members
Ensure cost of sales and labor were within company guidelines
Performed weekly inventories of all departments
Implement company policies
Bartender, Beverage Consultant, Floor Trainer, 01/2011 – 11/2013
Clubhouse BFD – Rochester Hills
Prepared and served cocktails, specialty beers, craft beers and food
Trained and supervised employees
Performed monthly inventories of all purchased goods
Prepared food pairing and corresponding drinks for guests
Assistant Bar Manager/Bartender, 09/2002 – 03/2010
Hero’s BBQ and Brew – Waterford
Prepared and served cocktails and food
Trained and supervised employees
Performed monthly inventories of all purchased goods
Education:
1996 – Western Michigan University – Kalamazoo, MI
Bachelor of Science in Criminal Justice/Political Science
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