Customer Service Manager
Resume:
Melissa Celeste Acosta Cruz
**** * ****** **, ****** AZ 85345
************@*******.***
Objetive
Acquire more experience, contribute with my knowledge to the company and build a permanent career with the company.
Academic Preparation
Florencia García High School 2007, Las Piedras, Puerto Rico
Advance English Course
Dominico Americano 2001-2005, Dominican Republic
Professional English Course 2008, Valencia College, Orlando Fl.
Office Administration Course 2008-2012 University Of Puerto Rico
Tax Professional Preparer Certification 2013 H & R Block
Work Experience
Front Desk. 2015-Present Physician Skin Solution
Scheduler /Medical Specialist. 2015 Cosmopolitan Answering Service
Bank Teller 2013-2014 National Bank of Arizona
Tax professional 2013-2014 H & R Block
Store Associate. 2010-2013 OfficeMax
Lead Cashier. 2009-2010 Old Navy
Visual worker. 2008-2009 Abercrombie & Fitch
Skills
Knowledge and use of Microsoft Word, Excel, PowerPoint, Publisher, Outlook.
Bilingual
Fingerprint clearance card
Good working under pressure and team work.
9 years of experience working in customer service.
Complete Knowledge of organization, files, paperwork and all office duties.
Basic Medical Terminology
Knowledge of ECW / NextGen/ Avaya Program
Reference
Heather Akers
Account Lead
Susana Aguiar
Relationship banker
Susan Tompsett
Office Manager
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