Customer Service Administrative Assistant
Resume:
Melody M. Rash
***** ***** **** ******, *** Vegas, NV 89166
Phone: 702-***-**** Email: **********@*****.***
Profile
** ***** ******* ********** ** a non-profit organization as an Executive Assistant working closely with the Finance Director
Appointed as the Ethics Liaison, responsible for administering the ethics test to each staff member and ensure the standards that are set by our International Union are upheld
Classified employee that handles confidential and sensitive documents on a daily basis
Assessed, developed and supervised other Administrative Support staff Experience
1/2004 – Present Service Employees International Union Las Vegas, NV Senior Administrative Assistant/Executive Assistant Working closely with the Executive Director and a Liaison between staff and management:
Supervised, trained, and advised other support positions on staff
Scheduling appointments, screening and redirecting phone calls, emails, and faxes
Provided Administrative Support during contract negotiations
Assisted other Senior Directors with current projects and functions
Organizing and storing confidential negotiable documents
Scheduling meetings and conference calls with leaders of the County, City Council, Commissioners, Executive Board Members and Presidents of various organizations.
Coordinating travel arrangements for all staff in addition to the Executive Director
Liaison between the Executive Board and President
Daily Office Management duties
Prepare expense reports
Successfully negotiate contracts with vendors
10/2003 – 1/2004 ADT Security Las Vegas, NV
Administrative Assistant
Processed customer requests which included: returns, exchanges, and refunds for home and business security systems.
Audited customer accounts for errors in billing or payments
Dispatched technicians to the customers place of business for repairs or installations 7/2001- 1/2003 Newbasis Riverside, CA
Administrative Assistant/Customer Service
Prepared morning reports for various departments
Registered customers for the e-business website
Performed front desk receptionist duties including answering phones and distributing incoming faxes
Daily meetings with the President to review reports, implementing new procedures, and overall performance in the Customer Service department
Provided clerical support for various department supervisors
Received incoming clients and division leaders
Melody M. Rash
Phone: 702-***-**** Email: **********@*****.***
1/2001 – 7/2001 Riverside County Sheriff Department Moreno Valley, CA Office Assistant II
Processed all incoming police reports and distributed copies of time sensitive and confidential material to the appropriate agencies
Provided the public with information by telephone or face-to-face concerning status of police reports, vehicle releases, and sex offenders
Scheduled appointments for various deputies, sergeants, lieutenants, and Chief of Police
Conducted Live Scan fingerprinting for the Department of Justice
Answered 100-300 incoming phone inquiries daily
Assisted deputies with law enforcement entries of: impounds, missing persons, stolen items, and wanted persons
Organized and filed police reports in the archive file system Education
Fall 2014 University of Nevada, Las Vegas
Lee Business School – Business Administration
Las Vegas, NV
2010-2014 College of Southern Nevada
Associates of Business
Las Vegas, NV
2008 Microsoft Office Workshop
Certificate
Las Vegas, NV
2007 Indispensable Assistant Training
Certificate
Sacramento, CA
Honors and Activities
2012
Member
Phi Theta Kappa
Las Vegas, NV
2010-2011 Treasurer
Institute of Divine Metaphysical
Research
Las Vegas, NV
Melody M. Rash
Phone: 702-***-**** Email: **********@*****.***
MELODY RASH
10807 Mason Hill Avenue
Las Vegas, NV 89166
**********@*****.***
REFERENCES
Ardie Hollingsworth
Assistant Director of Recruitment
University of Nevada Las Vegas
4505 South Maryland Parkway
Las Vegas, NV 89154
517-***-**** *******************@*******.***
Relationship
Colleague at SEIU Education Fund from 2008-2010
Marcus Hatcher
Director of Representational Excellence
SEIU-UHW
5480 Ferguson Drive
Los Angeles, CA 90022
213-***-**** ********@****-***.***
Relationship
Director of Representation at SEIU Nevada from 2005-2009 Nick DiArchangel
Director of Communications
Nevada State Education Association
3511 E. Harmon Avenue
Las Vegas, NV 89121
702-***-**** ****.***********@****-**.***
Relationship
Communications Director/Deputy Chief of Staff while at SEIU Nevada from 2008-2013
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