Customer Service Manager

Michael Ta

SKILLS

Proficient in Microsoft Office Programs (Excel, Word, and PowerPoint)

oExcel Skills- (formulas, creating charts and graphs, cash flow statements, matrix tables, pivot tables)

Effective oral and written communication skills

Strong tenure and success in previous positions

High standard of professionalism

Flexible and takes initiative

EDUCATION

University of Houston-Downtown, Houston, TX May 2015

Bachelor of Business Administration in Finance

WORK EXPERIENCE

Lotus Seafood, Houston, TX May 2011 – December 2014

Restaurant Manager

Experience of managing a team of people by motivating and inspiring them to excel

Supervising the shifts of waiting, kitchen and cleaning staff to ensure that peak periods are fully covered

Significantly increased guest check averages by promoting appetizers and specialty items

Performed clerical and administrative duties

Managed and accounted for day to day inventory

Pier 61, Stafford, TX December 2012 – March 2013

Waiter

Experienced server bringing commitment, enthusiasm, and outstanding work ethic

Consistently adhered to quality expectations and standards

Answered customer inquiries and resolved issues promptly

Managed large sums of cash daily

Day & Zimmermann Security Services, Houston, TX December 2007 – March 2010

Security Officer (Contractor for Exxon Mobil Corp.)

Provided excellent customer service and maintained a safe environment to the tenants

Created multiple safety procedures for the Loss and Prevention department

Was promoted to a supervisor position after demonstrating dependability, hard work and professionalism

General Wok Chinese Buffet & Grill, Houston, TX March 2006 – September 2007

Assistant Manager

Delivered exceptional, friendly, and fast service

Continually visited guest tables to promote inviting and attentive service

Trained new waiters and floor staff on guest service expectations, safety procedures, and restaurant protocols

ACTIVITIES

University of Houston-Downtown, Houston TX Spring 2015

Member - National Society of Leadership and Success – Sigma Alpha Pi

oAttended seminars to learn about public speaking

oGained knowledge of how to speak with different levels of professionals in Corporate environments

Social Media Marketing Chairman- Financial Management Association

oAttended meetings and responsible for promoting networking events on social media

HONORS AND AWARDS

Hurricane Ike Respond Safety Team - Awarded by Exxon Mobil Corp. Fall 2008

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