Manager Engineer

DAVID J. CMAR

**** *. ******* ** *** .***.****

Grapevine, TX 76051 *******@*****.***

SUMMARY

Information technology professional with over 20 years of progressive experience. Adept at finding solutions for hardware and software issues, providing remote/on-site customer service and SAN Admin. Expertise includes:

SAN Administration

Root Cause Analysis

Hardware and Software Troubleshooting

Problem Determination

Customer Satisfaction Network Component Isolation

Technical Sales Support

Technical Writing

Project Management

Escalations

Microcode Upgrades

Hardware and Software Installations

PROFESSIONAL EXPERIENCE

AIG Global Services – Fort Worth, TX 2014-2016

Sr Lab Engineer

Responsible for Datacenter Test Lab Infrastructure and Project Management. Duties include: Interact with multiple business units in deployment of new HDWR,applications & agents in Test Lab Env Assist with research and evaluation of new technologies, products & services. Work with Vendors & other AIG support teams Developed new Workflow Process' & business case documentation, maintained project reports, intranet website & inventory Products used in infrastructure & development include: Dell Blade & Rack servers, IBM pSeries, Sun/ Solaris/ Oracle, Cisco UCS, Brocade, VMware, Windows, AIX, Linux, Trend Micro, EMC VNX, VMAX and Netapp Contracted IBM by WizStreet - Dallas, TX 2012-2013 IBM SAN Administrator

Responsible for: LUN allocation/de-allocation and reclaiming of SAN storage devices and switch zoning across multiple IBM Data Centers for Major Healthcare Clients that included both Federal and Commercial healthcare records. Duties includes: Healthchecks of SVC, switches, storage and connectivity. Isolation and reporting of any issues. Microcode upgrades of all devices included in the switched fabric, technical writing of all project plans and upgrades, simple scripts, ssh key, use of fabric manager, fabric watch, HP storage works & storage essentials, device management via CLI & GUI, determination of port allocation & cabling requests, zoning & vsan requests, metro mirroring and TPC. Fabric- Cisco 9513 SAN switch (NX-OS 4.1 & above), Brocade DCX (FOS v62.2e), SVC 5.1 / 6.2 Storage- IBM DS8k, XIV, HP XP2k/2400, HP P9k, EMC, Hitachi USP/USPv HNAS 3080, NetApp NAS FAS3140 US Federal Government National Security Clearance- for authorization to access the HealthNet Federally regulated network. Contracted IBM by CTG - Dallas, TX 2010-2011

IBM SAN Engineer

Performed Hardware and Software problem determination, fault isolation and environmental support for IBM clients & sales team. IBM virtualization and Storage Area Network (SAN) environments. AIX and SVC snap file analysis. Supported Products: DS3000, DS4000, DS5000, DS6000, Storwize V7000, XIV, DS8000, DR550, San Volume Controller EMC CLARiiON CX4, ProtecTier, Total Storage Productivity Center (TPC) TPC Data, Fabric, and Replication, SSPC, DCFM, IBM TotalStorage, IBM Storage Manager, EMC Storage Essentials Subsystem Device Driver (sdd), Subsystem Device Driver Path Control Module (SDDPCM), MPIO, Powerpath, RDAC, SAN FS, CIM Agents

McData, Brocade, Cisco, and Qlogic switches, directors and routers of various models Contracted IBM by GLI - Sandy Springs, GA 2009-2010 SAN Engineer and Technical Sales Support Representative Sales Support for Cisco and Clear wireless 4G office solutions. Performed Business to Business sales and marketing for Cisco telephony, routers and small office internet solutions. Project Management, lab testing and technical writing for IBM DS4000 series storage subsystems. Install & configuration of IBM DS4k, EMC CLARiiON CX4, Brocade 4900 SAN solutions IBM Global Services – Atlanta, GA 1995-2009

Open Systems SAN Engineer, 2005-2009

Served as subject matter expert/technical support representative for Storage Area Network (SAN) support as part of a team that provided 24/7 hardware, software, installation, and configuration of IBM SAN in heterogeneous environments. Performed problem determination and fault isolation for operating systems including Microsoft, Linux,VMware and AIX in a Cisco and Brocade Fabric utilizing IBM DS4000 and DS6000 back-end storage. Recreated customers’ topologies in the lab to reproduce issues for problem resolution; implemented solutions and documented root causes. Performed failure analysis for root causes; documented lessons learned. IBM Global Services– Atlanta, GA.

pSeries /POWER System p Server Support Specialist, 2001-2005 Subject matter expert for RS/6000, p3, p4, p5 RISC based servers as part of a support team that provided 24/7 hardware / software installation, configuration, and support to external customers in a variety of RS/6000 and POWER Systems based environments along with it's network attached subsystems that included SSA & 358x lib. Performed hardware troubleshooting and problem determination for POWER and RS/6000 based products. Recreated hardware failures in a lab to reproduce issues to determine the problem resolution, implemented the solutions and documented the root causes. Provided phone support to internal and external system administrators to determine root causes of the failures; developed and provided action plans for those resolutions. Assisted customers action plan execution. Analyzed systems to determine nature of issues and collaborated with AIX support in problem determination. Assisted IBM field service representative in upgrade, configuration and action plans. IBM Global Services– Atlanta, GA.

RMD Technical Support Specialist, 1995-2001

Provided remote network management, testing and diagnostic services for Dell and H.P. Windows NT servers. Analyzed, isolated and identified hardware failures over the customers' networks and documented the results. Protocols and services used: SMS, UMS, SNSP, VPN, tunneling.

Positions prior to 1995 included service and support for servers and desktops for G.E. Capital. Received 3 Awards. HARDWARE PROFICIENCIES

Platforms (IBM, Dell, Compaq, HP), printers (IBM, Lexmark, HP, Epson), Servers, Fibre Channel, Routers, Switches, Hubs (Cisco, IBM, Brocade, McData), RAID, SAN, NAS, iSCSI, LSI storage subsystems SOFTWARE PROFICIENCIES

WIN 2K/03/08, Solaris, Linux, RedHat, VMware, AIX,5x, 6x, HP OpenView, Dell Open Manage, Lotus Notes vs6,7,8 LAN/WAN Support, SAN Manager (SAN Surfer), RAID Management Software (various), IBM Storage Manager vs8,9,10, Tivoli Storage Manager, AIX mpio, vio, sdd, sddpcm, HP Storage Essentials, Cisco Fabric Manager TRAINING CERTIFICATIONS

Vmware V4, 5, & 5.5

IBM SVC San Volume Controller

SAN (SCSI, Fibre, RAID)

IBM System X, (Blade)

IBM DS4000, DS6000, DS8000, XIV

RedHat V4, Unbreakable Linux

Brocade, McData Fibre Switches

Cisco Switches, Hubs (Ethernet, Fibre)

AIX 4/5/6x

IBM 3583 Ultium tape library, ProtecTier

Comprehensive Project Management

Foundations of Project Management

Principles of Project Management

ITIL

DELL (DCSE) MASTER

A+, Network +, INet+

Apple Product Certified

AVID Video Production

First Class FCC License

Other Training: Windows 2000/2003, Network Design (Ethernet, Fibre), Unix-shell Programming, SUN/Solaris EDUCATION

Associates Degree, Specialized Technology: Electronic Institutes of Pittsburgh, PA Project Management : Boston University-PMP Certification in progress

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