Customer Service Sales

Lorenzo Williams

***** ******* **** ** #*** Houston, TX 77070

832-***-**** ********@*****.*** ********@*****.***

EMPLOYMENT OBJECTIVE

A career with a progressive organization in a client/customer facing role utilizing my strengths, extensive background and qualifications to further the success of the organization.

PROFESSIONAL EXPERIENCE

Experience includes extensive sales, marketing, warehouse management, shipping and receiving operations and management background offering over 10 years experience with demonstrated strengths and qualifications. Superior presentation and negotiation skills as well as a proven ability to manage warehouse, inventory, shipping, and receiving operations.

Think Energy GDF SUEZ, Houston, Texas

Customer Retention Analyst, November 2013 – November 2014

Contact existing customers eligible for contract renewal using on line pricing system using sales / negotiation skills to support customer retention.

Track overall retention & sales performance and coordinate overall sales performance reviews of regions, channels, channel partners and sales staff.

Create reports using MS Excel and MS Access to track vendor process adherence and recommend improvements

Support for Channel Readiness Manager, from an overall planning, performance management, program development and partnership building perspectives.

Gexa Energy, Houston, Texas

Sr Indirect Sales Manager, March 2005 – February 2013

Provide third party energy consultants with various electricity products for LCI businesses through relationship development and networking opportunities.

Experience with a variety of energy products including fixed pricing, LMP products, heat rates, blended products and structured energy products specific to the customers’ needs. Proven ability to create solutions for clients and create value in my knowledge of the industry.

Provided energy consultants with competitive pricing bids for client review as well as preparing price presentation documents.

Provide third party energy consultants with daily communication of intricate variables involving natural gas futures, storage reports, seasonal and weather variables in a wide variety of sales scenarios generating effective closing rates.

Prepared detail proposals for large commercial customers.

Gexa Energy, Houston, Texas

Commercial Account Analyst, September 2003 – March 2005

Designed operational customer renewal process, database, retention reporting, and provided implementation methods for customer retention and renewals.

Developed, cultivated, and managed relationships with client base while collaborating with management, marketing, and customer service to generate interest and demand for products and services offered.

Proactively identified and contacted clients nearing the expiration of their electricity agreements while evaluating appropriate renewal pricing based on specific customer criteria.

Assisted third party energy consultants with the management of the renewal process while developing a long-term profitable partnership.

Asurion, Houston, Texas

Call Center Manager, August 2000 – June 2003

Managed a team of call center representatives, directing their activities for the achievement of the call center.

Monitored team performance to ensure call center goals were met and supported call center quality and training efforts.

Conducted performance evaluations, made employment decisions, set performance goals and targets for assigned team.

Identified and articulated reporting requirements, which includes targets, specific data, and anticipated outcomes.

Spherion, Nederland, Texas

Assistant Supervisor, July 1999 – August 2000

Measured group productivity as well as the individual reports related to customer outcomes.

Developed and maintained long-term direct customer relationships. Acted as first point of contact for existing MCI World Com clients to generate additional business and meet customer retention goals.

Analyzed reporting and made recommendations to improve call center efficiency and program effectiveness.

Monitored inbound/outgoing calls, while ensuring quality assurance goals were met.

Preventive Care, Port Arthur, TX

Warehouse Operations, May 1996 – June 1999

Managed logistics of multiple shipments and deliveries within extreme time constraints.

Directed all warehouse operations including shipping, receiving, inventory control, packaging, and labeling for all warehouse standing inventory.

Responsible for using forklift to receive, move, pick, load/unload materials.

Utilized hand-held computerized system to verify shipments and identify loads for re-packing and distribution; daily reporting of material movement and transfers.

Loaded, bound, and arranged pallets, labeled, and transported into warehouse.

Maintained compliance with all safety and corporate regulations.

EDUCATION

Lamar University

CERTIFICATIONS

Certified Forklift Operator

SKILLS

Sales Force

Data Entry

Microsoft Office (Outlook, Word, Excel, Power Point)

Customer Service

Presentation Skills

Client Relationship Building

Business Development

PROFESSIONAL/CIVIC ORGANIZATIONS AND AFFILIATIONS

Greater Houston Partnership

Texas Children’s Hospital – continuous donator

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