Retail and clerical

SAMIRA KIRBY

*** **** ******* ******

Philadelphia, PA 19120

267-***-**** ~ *********@*****.***

OBJECTIVE

Seeking to obtain a position with an organization which will enable me to utilize my skills and experience while providing an opportunity for career growth and advancement.

SUMMARY OF SKILLS AND QUALIFICATIONS

Excellent problem solving, math, and time management skills; very detail oriented; experience with Microsoft Word with typing speed 45+wpm; great customer service skills; strong communication and interpersonal skills with ability to interact with diverse populations

EMPLOYMENT HISTORY

5/ 2015- 6/2015 Multicultural Wellness Center

Office Assistant Philadelphia, Pa

Scheduled and confirmed patient appointments; performed various duties in the medical record department; filed, sorted, and organized office records.

6/2008 - 4/2012 Kohl's

POS Associate/Customer Service Representative Philadelphia, PA

Answered calls and greeted customers, providing assistance with inquiries and complaints, making recommendations based on customer needs; handled monetary transactions including cash, credit, and debit card purchases; processed refunds, exchanges, and credits; and packaged purchases

5/2008 - 6/2008 KRA EARN Center

Receptionist (Volunteer) Philadelphia, PA

Answered, screened, and directed incoming calls to appropriate staff; assisted with enrollment process; and performed various office task including, filing, faxing, and maintained customer's records

1/2008 - 5/2008 Fred Johnson & Company Tax Services

Front Office Manager/Receptionist Philadelphia, PA

Compiled, sorted, and distributed mail; prepared and managed correspondence, reports, invoices, and other documents; prepared, filed and maintained records; and communicated verbally and in writing to respond to inquiries and provide requested information

7/2007 - 8/2007 Spruce Internal Medicine

Medical Office (Internship) Philadelphia, PA

Answered incoming calls and scheduled patient appointments; performed all clerical duties including creating, locating, and updating patient charts, verifying insurance information, and data entering billing codes; updated and maintained files; and provided assistance with other tasks as directed

1/2006 - 2/2006 Temple Foot and Ankle Institute

Medical Billing (Internship) Philadelphia, PA

Performed all clerical duties including locating and updating patient charts, verifying insurance information, and data entering billing codes; and prepared patient referrals as needed

11/2002- 10/2004. Collins' Family Shop Rite

Cashier/ Customer Service Representative Philadelphia, PA

Collected cash payments from customers; distributed cash to the customers; supervised and trained more than 3 cashiers at once; knowledge of policies regarding payments.

EDUCATION

2016 Peopleshare (PA Insurance Dept.) Philadelphia, PA

Pre-Licensing Education

2007 Thompson Institute Philadelphia, PA

Medical Office Diploma

2007 District 1199C Philadelphia, PA

GED

2006 Temple University Philadelphia, PA

Medical Billing & Coding Diploma

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