Customer Service Representative

Professional Summary

Skills

Education

Work History

WENDY RODRIGUEZ

**** ********* **., *******, ** 77039 (H) 832-***-**** (C) 832-***-**** ************@*****.*** i am someone who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service. Flexible as a person who excels in a fast-paced environment looking for a position with growth opportunities. Professional phone etiquette

Excellent communication skills

Customer service-oriented

Flexible

Pleasant demeanor

Appointment setting

Critical thinker

Quick learner

Multi-line phone talent

Inventory control

Exceptional telephone etiquette

Microsoft Outlook, Word and Excel

GED:

waltrip g.e.d - Houston, TX

CASHIER 01/1999 to 01/1999

BURGER KING – 3040 ELLA BLVD HOUSTON TX

Greeted customers entering the store to ascertain what each customer wanted or needed. Assisted customers with food selection, inquiries and order customization requests. TAX PREPARER 01/2004 to 04/2004

JACKSON HEWITT – 1341 ELLA BLVD HOUSTON TX

Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan. Answered an average numebr of calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. SHIPPING / RECEIVING 11/2004 to 02/2005

NEIMAN MARCUS – 2600 POST OAK BLVD HOUSTON TX

Received, stored and shipped goods and materials.

Used item numbers to properly stock warehouse.

Performed all position responsibilities accurately and in a timely manner. Politely assisted customers in person and via telephone. Bagged, boxed or gift-wrapped sold merchandise per customer's request. CUSTOMER SERVICE REPRESENTATIVE 04/2014 to 08/2014 LOPEZ INCOME TAX MULTISERVICES – 11709 ALDINE WESTFIELD HOUSTON TX Greeted customers entering the store to ascertain what each customer wanted or needed. Answered an average number of calls per day by addressing customer inquiries, solving problems and providing new product information.

Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Calculated premiums and established payment methods for sales. Collected all premiums on or before effective date of coverage. ADIMINISTRATIVE ASSISTANT 08/2014 to Current

SUNCOAST SERVICES – 9000 EMMOTT RD STE B HOUSTON TX distributed payroll for staff of 26 employees

Organized all paperwork.

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. open and check emails reguarly, download all incoming locates request locate all request and file on lonestar 811 for proper utilities use of 10 key, office mircosoft and excel

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