Service Front Office
Resume:
PEARL SNAGG-JOHNSTON
Missouri City, Texas 77459
********@*******.***
Seeking a career opportunity where experience and proven abilities will be effectively utilized to deliver profitable results.
EXPERIENCE :
Crossing Guard, 10/2014 to Present
FBISD – Sugar Land, TX
Safely escort and protect children across the street. Monitor street crossing, record unlawful vehicles and report violators to the police. Notify school authorities about traffic hazards. Direct vehicular and pedestrian traffic.
Tax Associate, 01/2015 to 04/2015
H R Block - Sugar Land, TX
Prepare and assist clients with tax returns. Used all appropriate adjustments, deductions and credits to keep clients taxes to a minimum. Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances. Answered phones and maintained clients personal information security. Developed further understanding of tax laws and regulations through training and research assignments.
Guest Service Coordinator, 03/2006 to 07/2013
Sheraton Manhattan at Times Square Hotel - New York, NY Respond and acts on guest complaints, inquiries, service or security problems. Resolve product or service problems by clarifying the customers complaints, determining the cause, expediting correction or adjustments and following up to ensure resolution. Communicate guest request and issues to proper departments. Logs and distributes all lost and found items. Dispatch housekeeping runners an engineers to assist guest. Perform courtesy calls and wake up calls. Understands brand identity and upholds all service procedures and communication standards as outlined by brand standards operating procedures. Housekeeping Manager, 11/2004 to 03/2005
Park Lane Hotel - New York, NY
Manage daily operations of housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, suites and all public spaces. Monitor inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments. Assist in the training and development of all housekeeping associates. Assist in managing preparation of schedules, payroll and workloads for staff ensuring maximum efficiency and the highest degree of guest satisfaction. Conduct linen inventory. Monitor guest complaints and take corrective actions when necessary. Prepare and review daily reports. Interact daily with front office and engineering. Conduct room inspections. Knowledge of forecasting and counseling of staff. Knowledge of OSHA and safety standards within the department. Guest Service Coordinator, 12/2000 to 04/2005
Plaza Hotel - New York, NY
Responsible for handling all guest complaints, request, inquiries and concerns. Establish and maintain productive communication with guest, various industry vendors, and department managers. Handle guest accounts and direct billing accounts. Assist with reservations and supervise housekeeping attendants, runners, laundry attendants, mini bar and room service attendants and all building tradesmen. Increased company productivity.
Front Office Coordinator, 10/1986 to 12/2000
Park Central Hotel - New York, NY
Greet, register and settle all guest accounts. Handle all guest complaints, telephone calls, messages, faxes and mail. Assist with questions and information about local sights. Liaison between housekeeping, reservations and engineering departments. Cashing checks and foreign currency exchange. Responsible for safety deposit boxes.
EDUCATION:
Electronics Technician – Associates, 06/1997
De Vry Institute, New Brunswick, NJ
Electronics, Advanced Microprocessors, Analog Communications, Advanced Industrial Controls, Digital Data, Fiber Optics, Ethics, Communications and many hours of hands on laboratory experience. REFERENCE:
Available upon request.
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