Customer Service Maintenance

Brian Smith

General Maintenance/Labor Support Technician - SSP FITTINGS CORPORATION

Cleveland, OH

*********@*****.*** - 216-***-****

Experienced and Professional skilled laborer and Barber offering 15+ years of Excellence. Additional experience also includes, General Maintenance, Customer Service and Sales. Effective interpersonal, organizational, and problem solving skills. Professional and Dependable, driven to consistently exceed expectations and to learn new processes and systems quickly. Experience includes:

• Licensed Barber - State of Ohio

• General Maintenance

• Warehouse/Facilities/Labor

• Customer Service

• Quality Control

• Inventory

• Sales

Authorized to work in the US for any employer

WORK EXPERIENCE

General Maintenance/Labor Support Technician

SSP Fittings - Twinsburg, OH - September 2014 to October 2015 Provides general facilities maintenance and support to the maintenance technicians.

• Performs light carpentry, plumbing, electrical, painting and mechanical repairs.

• Maintains building and grounds (operating clean, mowing and other equipment).

• Paint and/or clean production machinery.

• Drives the company's light truck to pickup and deliver maintenance supplies.

• Cleans up repair work sites to pre-repair state, ensuring all maintenance tools, supplies, and parts are removed and returned to designated maintenance areas.

• Performs 5S to maintenance department areas.

• Complies with all Company Safety requirements for maintenance personnel as well as production departments' safety requirements while in the area.

• Enter's into company's computer data base maintenance work performed against maintenance work orders.

• Performs custodian services as needed.

• Maintains 5S condition of the maintenance department and other work sites performing maintenance work.

• Observes and applies department and company safety rules and requirements.

• Applies Lean Manufacturing/Continuous Improvement methods and tools to make work process improvements in quality, cost, delivery, safety and productivity. Licensed Barber - State of Ohio

OUTLINERS BARBER SHOP - Bedford, OH - 2009 to February 2014 Knowledge of principles and processes for providing customer and personal services. Including customer needs, assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Customer Service including hair styles, hair cuts, facials, eyebrow arches.

• Comprehensive understanding of hair care industry and business operations.

• Supply orders

• Suggest treatments to alleviate hair or scalp conditions

• Community Outreach Work

Licensed Barber - State of Ohio

AGAINST THE GRAIN BARBER SHOP - Maple, OH - 2008 to 2009 Knowledge of principles and processes for providing customer and personal services. Including customer needs, assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Customer Service including hair styles, hair cuts, razor shaves and facials.

• Comprehensive understanding of hair care industry and business operations.

• Supply orders

• Suggest treatments to alleviate hair or scalp conditions

• Community Outreach Work

EXECUTIVE

LEVEL CLEANING, INC - Sagamore Hills, OH - 2006 to 2009 Professional Cleaning Contractors/Residential & Commercial

• Clean buildings, sports bars, day care centers, restaurants, college dorms including fraternity and sorority houses, churches, barbershops, beauty salons.

• Window washing, mop floors, strip and wax floors, carpet cleaning and general cleaning. Licensed Barber - State of Ohio

SHEAR STYLE BARBER SHOP - Maple, OH - 2004 to 2008 Knowledge of principles and processes for providing customer and personal services. Including customer needs, assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Customer Service including hair styles, hair cuts, facials, eyebrow arches.

• Comprehensive understanding of hair care industry and business operations.

• Supply orders

• Suggest treatments to alleviate hair or scalp conditions

• Community Outreach Work

Order Picker/Warehouse Dock Worker

GIANT EAGLE/AMERICAN SEAWAY FOODS - Bedford Hts, OH - March 2002 to June 2004 Worked in fast paced warehouse environment for selection of products in an efficient manner to fill stores' orders, meet deadlines, and promote customer satisfaction.

• Accurately selected products using coded descriptions and warehouse management systems.

• Lifted and carried cases up to 80 lbs. placing them onto pallets.

• Maintained established productivity standards.

• Shrink wrapped completed pallets of various products in appropriate shipping areas for loading.

• Effectively communicated with management regarding safety, equipment, damaged goods, and any problem related issues.

• Performed other miscellaneous duties in the warehouse as needed. Customer Service/Retail Sales Big & Tall Men's Wear DILLARDS BEACHWOOD PLACE - Beachwood, OH - 2001 to 2002 Worked in a retail sales environment, while delivering exceptional customer service and increasing store sales margins.

• Greeted and welcomed store guests while building relationships.

• Discovered the needs of the shopper selling merchandise and used suggestive selling.

• Consistently met and exceeded guest expectations. Automotive Sales Associate/Customer Service

AUTOZONE - Bedford, OH - 2000 to 2002

Worked in customer service for a specialty retailer and distributor of automotive replacement parts and accessories.

• Provided customer service while educating buyers on products.

• Cleaned public areas keeping an orderly appearance for customers

• Loading and unloading of company trucks and stocked shelves.

• Maintained a positive customer friendly attitude.

• Installed batteries, windshield wipers and other accessories. General Laborer

J ALLEN STEEL COMPANY - Maple, OH - 2000 to 2000

2000

General Labor

Steel Distributors/General Contractors

• Load and unloaded steel beams from trucks

• Precisely cut and measured steel beams for distribution

• General cleaning of personal work stations

General Labor

CLEVELAND STEEL SPECIALTY COMPANY - Maple Heights, OH - 1999 to 2000 General Labor

Sheet metal Fabricators

• Operated fork lift

• Load and unloaded supplies off trucks

• Stocked products

• Cleaned warehouse

EDUCATION

Cosmetology Arts & Sciences

Lake Erie Barber College - Painesville, OH

2004

Diploma in College Preparatory

Maple Heights High School - Maple Heights, OH

1998

ADDITIONAL INFORMATION

SKILLS & QUALIFICATIONS

• Basic mechanical aptitude

• Basic math skills and calculations

• PC skills for data entry

• Forklift Certification

• Inventory Control

• Knowledge of safety policies and practices

• Knowledge of Lean and 5S applications

• Organization

• Problem Solving

• Time Management

• Critical Thinking

• Attention to detail

• Hand eye coordination

Contact this candidate