Customer Service Sales

Rodrick L. Wilson

**** ******** ***** 214-***-****

Arlington, TX 76014 ***************@*****.***

OVERVIEW: I’m a dedicated manager with a strong work ethic and the ability to build lasting client relationships. I have over 8 years in management experience, and over 20 years of expert customer relations experience. Additionally, I have over 6 years of experience in warehouse distribution and operations. Furthermore, I am proficient at communicating effectively with customers, vendors and staff. I have a keen ability to motivate employees to perform at their maximum potential. I possess exceptional organizational and planning skills. I am adaptable and enjoy new challenges and opportunities.

EDUCATION: Lincoln University Jefferson City, MO

B.S. Degree in Mathematics & Communication May 1989

WORK EXPERIENCE:

10/2014-06/2015 The CMI Group Carrollton, TX

Call Center Agent 800-***-****

Averaged 250 inbound/outbound calls daily

Auto Dialer daily

Negotiated on full payment or payment plans

FDCPA and HIPPA certified

09/2015-Present FedEx Grand Prairie, TX

Delivery/Mail Handler 972-***-****

Accurate delivery of packages/freight

Customer Service

Sorting/Moving, Export/Import

Customer complaints & Dispute resolution

10/2014-Present Labor Ready Carrollton, TX

Temporary Work 901-***-****

Warehouse Positions

Customer Service Positions

Construction

Auction Sales

06/2006-05/2014 NationStar Mortgage Lewisville, TX

Recovery Specialist 888-***-****

Assisted clients with home modifications

Provided help with Quit claim deeds, Tax Sales, Title Insurance & Bankruptcy

Heavy Telephone contact with inbound/outbound calls

Respond to calls from customers, Attorneys, Realtors & Agents

Effectively meeting all standards and goals.

Prepared promissory notes & charge off accounts

Negotiating the terms of agreements, payment plans, & settlements on loss loans

11/2000-08/2006 Dallas Morning News Dallas, TX

Home Delivery 214-***-****

Supervise Independent Contractor and carrier to obtain quality delivery to 26, 000 household customers.

Exhibit diverse managerial skills in distribution, planning and organizing with Independent Contractors.

Heavy focus on Customer Service of 26, 000 households as well as 12 Independent Contractors and 100 Carriers.

Recruit and train Independent Contractors, Carriers for efficient procedures.

SKILL: Type 45 wpm, Microsoft Word, PowerPoint, Excel, AS 400, Pacer, Assurant, Zillow, Equator, MERS, Latitude,

Accurint, Lexis Nexis, Lotus, MS Office, Parata, McKesson, Fast Web, 10 Key, Copier, Ajility, Real Quest

REFERENCES: Dr. Kevin Rigsby 214-***-**** Courtney McKey 214-***-****

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